ANSWERED
Best AnswerAccepted Solutions
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hope you're doing great guys! @dalestales thanks for your feedback, I'm glad to know that it helped you. @Nomikia Let me know if you have more questions! 
If you have time, please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle, you might be interested in this topic: Marathon Training.
Have a great day! 
Best Answer Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Try a restart. Do it at least 3 times.
Restart
http://help.fitbit.com/articles/en_US/Help_article/1186/?q=restart&l=en_US&fs=Search&pn=1
See these threads for some tips
https://community.fitbit.com/t5/One/my-fitbit-one-will-not-keep-a-charge/m-p/1685939#M62390
https://community.fitbit.com/t5/Alta/Fitbit-Alta-won-t-charge/m-p/1448848#M15633
If that doesn't help
Contact Support
http://help.fitbit.com/?cu=1
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Nice to see you here @dalestales! If you're Surge is not charging try cleaning up the metal dots on the charger and the back of your Surge with a toothbrush or toothpick, also restart your Surge and try a different USB port connector. If you're using the wall connector, it's best to get a A UL-certified wall charger. Don't use a USB hub.
Hope this helps! I'll be around in case you have questions about it. 
PS. Thanks for your promt help! @WendyB!
Best Answer
Best Answer
Fitbit Product Experts Alumni are retired members of the Fitbit Product Expert Program. Learn more
Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Lovely to see you here @Nomikia! Hope this troubleshooting steps works for you. Thanks @Ozzie65 for the clarification!
I wanted to encourage you all to visit our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle, you might be interested in checking: My 15 Goals to be completed by end of 2017.
Keep up with good work this year too!
Best Answer Best Answer Best Answer
Community Moderator Alumni are previous members of the Moderation Team, which ensures conversations are friendly, factual, and on-topic. Moderators are here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
Hope you're doing great guys! @dalestales thanks for your feedback, I'm glad to know that it helped you. @Nomikia Let me know if you have more questions!
If you have time, please check our Discussions board where you will find other members sharing their experiences and tips for an active lifestyle, you might be interested in this topic: Marathon Training.
Have a great day!
Best Answer