Connecting Fitbit to Facebook

[MarciaR]

I'm using the Fitbit app on a PC.  When I try to "Invite Friends" and choose to do it through Facebook, I get a red button that says "Connect Facebook".  When I click on that I get an error message that says "Not logged in: You are not logged in.  Please login and try again."

I am logged in.  Does anyone know what the problem could be?  Thanks in advance for your help!

[SunsetRunner]

Hi @MarciaR

Moved this thread from the Charge HR to the Fitbit.com Dashboard section since more relevant to the topic & increases the chance of getting a solution.

Wishing a wonderful day

[JGinck]

I just started getting the same message.It works on my browser,phone but not the Windows 10 app

[MarciaR]

Thank you!

[MeylinP]

Welcome to our Community @MarciaR @JGinck! Thanks for stopping by! This is really weird @MarciaR I'd like to know what happens when you try to log in back again and if you can provide me with a screenshot of the error message you're receiving.

@JGinck I'd like to know if you have updated your Windows 10 app to the latest version? Also, @SunsetRunner  thank you so much for moving this thread to the correct board.

Catch you later! 

[JGinck]

I have version 2.8.529

[Un4Seen]

I have the same problem: when I  go to

Friends -> + Add Friend -> Facebook -> Connect Facebook

in the Windows 10 app, I get this error message:

"Not Logged In: You are not logged in. Please login and try again." (there's a red exclamation mark in a white triangle in a red square error icon in the front of the message and that's it, no point for providing screnshot)

I am logged in both into Facebook and FitBit. There's just this error message, it's unclear what it's talking about. What am I exactly not logged into? It also does not provide an option to log into anything.

Windows 10 app is the latest version, downloaded on the 3rd of June 2016.

[MarciaR]

Yes, Un4seen, that's the same error message I get. 

[nathanyost15]

This is still an issue as of 6/17/2016

[JeffC0614]

I'm having the same issue. It cannot connect to facebook in the app (it says I'm not logged in". I have not found any way of doing it on the web either.

[JeffC0614]

I still get this same exact error on my app. I'm using Windows Phone HTC One (8.1)... I've been getting this message since 4/2016... And now it's 7/18/2016. I get it regardless of whether I'm linked to my Flex or my Surge trackers. Definitely seems like an app programming issue, not a tracker issue. Wish they'd fix it.

[MariamV]

@JeffC0614, @nathanyost15, @MarciaR, @Un4Seen thanks for stopping by! Please know our engineering team is still working to resolve this issue as fast as they can and we hope they'll find a solution to this pretty soon. You can go to this thread in which you'll find all the updates regarding this matter. 

If you'd like to post your exercise to Facebook, check out this thread with more info about it! Let me know if you have further questions about it! 

[Un4Seen]

@MariamV Thank you. Indeed the problem is still there. When this will be resolved will I need to download the Windows 10 app again, or will it auto-update?

[MariamV]

@Un4Seen thanks for getting back to me.  Have you checked out this thread with the most updated info? Do let me know! 

I appreciate your patience regarding this matter. Catch you later! 

[Un4Seen]

@MariamV The thread that you mention claims that this problem is solved. For me it still doesn't work. Exactly the same problem as before: when I hit "Connect Facebook", I get this error:

"Not Logged In: You are not logged in. Please login and try again."

[MariamV]

@Un4Seen thanks for pointing that out! In this case, I will inform our devs and meanwhile please try from a different browser and also try clearing cookies and cache and then try again. 

Keep me posted!

[JGinck]

Same here..but its not the browser...its the windows 10 app

[MariamV]

@JGinck welcome, welcome! Have you experimented the same issue with your Windows 10 app? Do let me know! 

[Un4Seen]

@MariamV It's not a browser, it's the Windows 10 app, like I've said it before.

[MariamV]

@Un4Seen thanks for getting back to me. I will check back on our engineers and devs for updates. I will be posting back. I appreciate you bringing this up to my attention.