RESOLVED: Unable to link with Facebook - 3/31/16

[MatthewFitbit]

4/7 Update: This should now be resolved, and Facebook integration should now be working normally. If you are still having trouble, please consult this help article for tips on connecting with your Facebook friends. Thanks everyone for your patience while we worked to correct this issue!

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4/6 Update: We have a fix in place which will resolve this issue, and it is being prepared to roll out into production. I'll post again once that happens, but it shouldn't be long!

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We are aware of an issue preventing Fitbit users from linking with their Facebook accounts, and producing the following error. This may also prevent users from searching for friends via Facebook if their accounts are already linked.

Our team is currently investigating this issue, and we're working to return this functionality to normal behavior. If you see this error, please note that there is nothing wrong with your tracker itself. We'll post another update here as soon as we have news regarding a resolution.

Sorry for the inconvenience, and thank you for your patience!

[Julia_G]

No, there is not a solution yet.  If you have noted that there are many posts, you will have seen that this issue is affecting all Fitbits over all platforms.  The engineers are aware and are working on a fix.

Edited to add: I have moved your post to the main thread discussing this issue to keep all the conversation together and so you can get updates when it is fixed.

[msok]

Same here.  Can't even add my friends through e-mail either. FitBit wants us to be loners. 

[_thomas]

FYI, I've succeeded to add friends using their email addresses.

[Syd-Gill]

I got my Fitbit Charge HR on March 26th and was able to connect FB that day but because I'm new to Fitbit and wasn't sure how it works with FB I revoked access

Now today I'm getting the same error as you all, however I can revoke access. Yet reconnecting results in the same error.

[MegMG]

any updates on the progress? 

[Rich_Laue]

@msok through the app I was having prblems on Android, but the web worked.
The other way would to go to your profile page, then mail this link to your friend.
Go to Fitbit.com click on tour picture, or where the picture would be, the next page is your profile.

[kalide]

This thread should not be flagged Solved. The issue persists, clearly.

[sjw275]

Rich, none of your replies have been helpful.

Please disconnect your FB account and then try--you will be in the same boat as the rest of us.

[Rumpilskilston]

Did you ever get a satisfactory answer? I have spent hours trying to get my "friend" to appear in my system as well as mine to appear in hers.

[Julia_G]

@Rumpilskilston , if you are trying to get your friend to connect via Facebook, stop trying.  You are wasting your time.  This is a bug, as I said, affecting all Fitbits and all platforms.  The engineers are aware and are working on a fix.  I know it doesn't count as a happy reply, but I hope it counts as a satisfactory one.  Don't shoot the messenger!

[Rumpilskilston]

Thank you for your answer. I was successful adding two others, but failed miserably trying to add the third.
Thanks

[Hailey23]

I just got my Charge HR and when I try to add friends by going on Facebook, it says that it is unable to create the account(?), on my dashboard I'm unable to link them as well. I've logged out of the app and dashboards and tried again and I've attempted to remove access and reapply it but I still have no luck. 

Please help. My boyfriend got a Blaze today and is having the same issue woth Facebook connectivity. 

[JenCameraNerd]

I'm reading other posts about problems connecting the Fitbit to Facebook.  I don't even have it as an option to use (or revoke) on the desktop application.

When I try to find FB friends on the main dashboard, I get this message: Unable to link your Facebook and Fitbit accounts together. Please try again later.

When I try to link from my iPhone app to FB, I get this message:  Unable to create FB account.

[lightbulb1382]

I just got a Charge HR and I'm having the same problem, did you figuar out what was happening?

[Chitosama]

I have the same issue and Agent try and tried the app and Web with both Alta and Charge HR with my wife's a count and my own. Returning Alta and going with a different device in 7 days. Really only wanted this for the social aspect.

[Mrsredd]

Any update on adding friends from Facebook?? I just purchased yesterday & was looking forward to being able to add my Facebook friends.. Just keeps spinning thinking when I try to add Facebook friends. This is very disappointing.

[leesharich]

When my app on my android updated, I lost the ability to see and/or add facebood friends.  In the process of looking over things in the settings (trying to figure out why it wasn't working) over the next several days, I accidentialy revoked the acces for facebook from my fitbit.  Now it will not allow me to connect my facebook back to my fitbit account.  I just want the 2 to be linked agin and for them to communicate.  Help please.  Thanks so much!

[Katy_C]

 same here with my moto x. so frustrating! i hope this gets fixed soon!

[Selisamichelle]

I cannot get my fitbit to sync to my Facebook I just bought the charger hr today. Anytime I try to sync it, it says I already have an account linked which I don't. I went and looked at my applications to have sure and Facebook is not listed. Thanks in advance for any help.

[ndakotaguy]

Same problem here