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Resolved 5/14/2018: Syncing difficulties with Strava and Fitbit

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‎05-07-2018 13:09 - last edited on ‎10-20-2018 12:24 by Fitbit Moderator

‎05-07-2018 13:09 - last edited on ‎10-20-2018 12:24 by Fitbit Moderator

Fitbit Update 5/14/2018: At this time the issue is resolved. I'll be closing this thread for further replies. If the issue still persists, try to unlink the connection from both sides then link the accounts again.

 Fitbit Update 5/9/2018: Hi Everyone- we are still looking into reports of Stava not syncing. Thanks again for your patience and reports.

 

Fitbit Update 5/8/2018: I've let the team know that some users are still unable to sync Strava and Fitbit. I'll update the thread once I hear more. 

  

Fitbit Update 5/8/2018: Hi everyone- this issue has been resolved. Thanks for your reports and patience. You may want to restart your device. If the issue still persists, try to unlink the connection from both sides then link the accounts again.

 

Fitbit Update 05/07/2018: Hello everybody. We are aware of syncing difficulties between the Strava and Fitbit integration. Strava has addressed it here, and we are working to resolve this together with Strava as quickly as possible. Thank you for the patience in the meantime.

 

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104 REPLIES 104

‎05-09-2018 02:45

In response to SunsetRunner

‎05-09-2018 02:45

Still having the same issue. Unlinked and relinked devices yesterday, no success.

 

You can manually post old recordings from Fitbit to strava. Log into accounts from browsers, download activity from Fitbit (make sure the file has .tcx extension) and then upload it to strava. 

 

Works good for me, but to much of a hassle to go through each time...

Charge 2, Strava, iPhone 8
Best Answer

‎05-09-2018 03:35 - edited ‎05-09-2018 03:37

In response to xdereksx

‎05-09-2018 03:35 - edited ‎05-09-2018 03:37

Thanks for the info. I’ll do this one manually and hope it sorts itself out!! 

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‎05-09-2018 05:03

‎05-09-2018 05:03

May 9 22:00 AEST - using Strava and Fitbit for iPhone with Fitibit Ionic - activities not syncing from Fitbit to Ionic for the last three days - have disconnected/reconnected sync; restarted apps; restarted devices. Seems quite a few people share this problem within the same timeframe.

Best Answer

‎05-09-2018 05:51

In response to EdsonFitbit

‎05-09-2018 05:51

Not sure how this is solved. As of this morning users are still having problems.

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‎05-09-2018 05:53

In response to ElWal84

‎05-09-2018 05:53

Exactly. As of this morning users are still having issues.

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‎05-09-2018 05:54

In response to KateFitbit

‎05-09-2018 05:54

It hasn't. Users are still having issues.

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‎05-09-2018 07:06

In response to KateFitbit

‎05-09-2018 07:06

Hi Kate, any update on this issue yet?

Best Answer

‎05-09-2018 11:29

In response to swimjules

‎05-09-2018 11:29

I also still cannot see my activities in Strava. Is there any update please? 🙂

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‎05-09-2018 11:36

In response to KateFitbit

‎05-09-2018 11:36

Hi Kate, this still isn’t resolved, is it only ionic users that are affected?, friends are uploading activity immediately using Surge ... please can you post an update on this. Have loads of activity I want synchronised. Is there still some kind of backlog ?

 

thanks in advance.

Best Answer

‎05-09-2018 11:41

In response to SunsetRunner

‎05-09-2018 11:41

I don't think it's just yours. I have charge 2 and that won't work either. Fitbit haven't provided an update for ages so not sure what's going on!

Sent from my iPhone
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‎05-09-2018 12:40

In response to ElWal84

‎05-09-2018 12:40

Some of my runs crossed over last night; today not working again.

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‎05-09-2018 12:47

In response to ElWal84

‎05-09-2018 12:47

Yes, I have FB Charge 2, so clearly multiple device models are affected. And annoying how they are declaring that the issue is solved, without asking actual affected users to confirm. 

Charge 2, Strava, iPhone 8
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‎05-09-2018 15:46

In response to xdereksx

‎05-09-2018 15:46

I just completed an activity and it uploaded as normal to Strava. Will try another one shortly just to see if it works.

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‎05-09-2018 18:03

In response to Cwheeling

‎05-09-2018 18:03

Hi Everyone- we are still looking into reports of Stava not syncing. Thanks again for your patience and reports. 

 

Actively managing your weight? Find accountability buddies on the Manage Weight board

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0 Votes

‎05-09-2018 22:13 - edited ‎05-10-2018 14:59

In response to EdsonFitbit

‎05-09-2018 22:13 - edited ‎05-10-2018 14:59

@EdsonFitbit wrote:

Fitbit Update 05/07/2018: Hello everybody. We are aware of syncing difficulties between the Strava and Fitbit integration. Strava has addressed it here, and we are working to resolve this together with Strava as quickly as possible.

@EdsonFitbit I'm a little confused, Fitbit is responsible for pushing GPS tracked activities to Strava:

 

Screen Shot 2018-05-09 at 10.01.59 PM.png

 

My Garmin Edge 520 bike computer has synced almost 1000 rides over the last 2 years and 7 months. Garmin has reliably pushed rides to Strava for 31 months. Strava has a status page showing everything operational and lots of rides uploading (very few failures):

http://status.strava.com

 

From the authorization page (and knowing how oauth2 works), its pretty clear that Fitbit is responsible for pushing activities to Strava. Can you acknowledge Fitbit is aware of the issue? Thank you.

Aria, Fitbit MobileTrack on iOS. Previous: Flex, Force, Surge, Blaze

Best Answer

‎05-10-2018 02:13

In response to Cwheeling

‎05-10-2018 02:13

Ok, my morning ride is not posted yet... Will wait some more, but not encouraging so far...

Charge 2, Strava, iPhone 8
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0 Votes

‎05-10-2018 02:26

In response to xdereksx

‎05-10-2018 02:26

Same here; I don't want to un-pair fitbit and Strava as I will lose the ride. This wouldn't be an issue of the Fitbit app provided better analysis; I wouldn't need Strava then. 

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‎05-10-2018 02:43

‎05-10-2018 02:43

Is the syncronisation problem still not solved? Can not sync since monday? 

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‎05-10-2018 02:49

In response to KristofVC

‎05-10-2018 02:49

No It isn't; I don't think it's a Strava issue as I can see that friends who use other devices to record are posting on my feed.

Best Answer

‎05-10-2018 03:37

In response to WillBiltcliffe

‎05-10-2018 03:37

Still not syncing - every time I post here it syncs though so trying again - maybe someone is manually entering them 🙂

Best Answer