Day/Week/month/Year steps won’t update

[Spinfairy]

When I tap on ‘Steps’ to see my weekly totals the app just shows a blank. It tells me how many days streak I have but not the total number for day/week/month/year etc and often has the spinning ‘update’ wheel at the bottom, but never updates. 
Please tell me that this can be fixed…

 

[Quenduwoo]

I have the same problem. I have restarted, updated, turned my phone on and off etc etc but nothing will make it work.

[DavidFitbit]

Hi @Spinfairy, and welcome @Quenduwoo to the Fitbit Community! It's great to have you here!

I'm sorry to hear your Fitbit app is not showing your data. Thank you for reporting this issue, for the screenshot and for trying some troubleshooting prior posting on the community.

Let me inform you this issue has already been escalated. Our team is currently aware of the situation and actively working towards a solution as soon as possible.

In addition, i would like to tell you that we've known that some users have been able to resolve this issue by uninstalling/reinstalling the Fitbit app. It my be worth trying. I appreciate yor time in this process.

[davidroliver]

Delete Fitbit app and then reinstall from App store… I had the same problem and this worked for me!😀

[hogandev5]

Thanks I tried that and still have the same problem.

[hogandev5]

I deleted the app and reinstalled and still have the same issue. I’ve turned off and restarted both my Fitbit and my phone and neither of those steps helped either. Since Google is phasing out most of the Fitbit products how much longer will they be supporting them? It doesn’t seem like there is a plan for Apple IOS users which was the big draw to Fitbit for me as an alternative to the much more expensive Apple iWatch. 

[Jess123uk]

This is happening to me too over the last week since the update 

[JenM33]

Hi there David. Do you expect a fix to this issue to come this week? Knowing the number of steps taken each week is a big motivator going into the following week. Thanks. 

[Radinaat]

I’m also experiencing this currently. My stats are there for the day/week, but when I want to see them in detail(hourly calories for example), the app is stuck loading. I tried restating my phone, turning Bluetooth on and off, force shutting the app, none of this worked so far🙁

[w.ramsey]

I too am having this problem. I use my weekly & monthly totals as motivation and this has really affected my daily activity. Will this be fixed soon?

[MarioSFitbit]

Hi everyone and warm welcome to the new members ! 
I appreciate all your messages and your time in this process. Our team is still working on a fix and as Community Moderators we will post any updates about this situation. 

Could you please confirm if you tried to uninstall / reinstall the app ? 

[Radinaat]

I just did that and it fixed the issue for me, thanks. 
-iOS 18.4.1

[JenM33]

Did it wipe all your data when you did that? 

[davidroliver]

NO....Info is stored with your username and password!

[JenM33]

Yes, I just installed and re-installed and it worked. I can see my weekly steps! Thank you!

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Thank you! It worked!

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Okay, thank you!!

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If we do this will it delete all of our stored info? 

[w.ramsey]

I have not uninstalled and reinstalled app. Sorry I am working with a few deficits since my brain surgery and I’m not sure how I do that. But I will see if my daughter can walk me through it.
Wendy Ramsey

[w.ramsey]

I just deleted app & reinstalled it. It appears to be fixed! Thanks for the help.

[WayTooFast]

Hi, since I experienced the same problem. Would I loose all my data by removing the app? I don't want that happen. Thank you

[JenM33]

I didn't lose my data - just logged back in with my credentials.