Day/Week/month/Year steps won’t update

[Spinfairy]

When I tap on ‘Steps’ to see my weekly totals the app just shows a blank. It tells me how many days streak I have but not the total number for day/week/month/year etc and often has the spinning ‘update’ wheel at the bottom, but never updates. 
Please tell me that this can be fixed…

 

[Spinfairy]

Thank you, uninstalling/reinstalling the app worked

[BoltonRmassive]

Brilliant David, thank you. This 

has been driving me mad for days 👍

[afango]

I have been a loyal fitbit user since 2015; I am loyal now because all my historical data is stored with the fitbit ecosystem but I really feel the app and insights hasn't evolved quickly enough.

I had the same issue here (steps not viewing weeks/month/year); It was fixed by deleting and reinstalling the app. However, we shouldn't have such basic issues occuring. Consumers will vote with their wallets...I hope we can continue to see innovation and updates with fitbit.

[Ssears2562]

If I uninstalled the app and then reinstalled it will I still have my year to date data

[JenM33]

Yes 

[w.ramsey]

Mine did!
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Moderator edit - personal information removed

[MarioSFitbit]

Hi everyone and warm welcome to the new members ! 
I appreciate your messages and feedback about this situation regarding this issue. 

I understand your feelings about this situation, and this is definitely not the experience we want for our customers. 

You may need to try uninstalling and reinstalling the application again to see the desired results. It's worth a try. 

@Ssears2562: There should be no loss of information as long as you sync your devices beforehand.

Please remember to: 

1. Logout. 
2. Uninstall.
3. Reinstall. 
4. Login.

All your feedback is more than welcome and useful for our developers.

I'll be posting here any updates about this situation.