Fitbit Versa Screen Glitch

[mik3mitchell]

I purchased 2 Fitbit Versas less than a month ago. My wife's is fine, but this morning the screen on mine started glitching. It started out a little dark with lines through it, but has gotten progressively worse. Now it will get very bright and glitchy.

I restarted the watch, and the problem remained. Then I read the forum and tried the suggested solution of switching the brightness off of auto to normal. That did not solve the problem either. I do not believe that I kept the packaging to return it to the store. Please let me know if there is another fix, or if this is a situation where I will have to get it replaced.

Here is a very short video of the issue.

http://www.designsanctum.com/wp-content/uploads/2018/06/Fitbit-Screen-Glitch.mp4

[AlvaroFitbit]

@mik3mitchell Welcome! It's great to see you around. Sorry to hear about your Versa's screen glitch. Thank you for trying to troubleshoot this issue. Since the restart and changing the settings didn't work the best thing to do is letting our Support team know about the issue. They will be able to review your watch's data and warranty and provide options. You will get an email from them.

Let me know how it goes!

[mik3mitchell]

So, I am not thrilled with the support I have received so far.  You told me they would tell me my options, and they did not.  I told them that the entire reason that I got the Versa (which I now regreat switching from the Garmin Vivofit) was to track my training for, and to track my hike of the Grand Canyon.  50 miles in 4 days.  I told them that my hike was in (at the time) 6 days.  I also asked if my replacement would new or a refurbished watch, and received no response.

So guess what.  I spent $200.00 on a Fitbit Versa that broke after 3.5 weeks, and now I won't be able to use it for the entire reason I bought it for.  On top of that, it is going to be delivered to my house, and I wont be here to receive it for several days after it arrives.  I am sure it will probably be stolen off of my porch!  Thanks for nothing!

[AmberDean]

Mine does the same thing after some pretty significant battery issues and I've been troubleshooting it for a couple of weeks. Did you end up getting any sort of resolution?

[AmberDean]

Mine does the same thing after some pretty significant battery issues and I've been troubleshooting it for a couple of weeks. Did you end up getting any sort of resolution? I know I will likely have to get a replacement and I've been logging all of my troubleshooting steps and taking pictures but I am just curious about how it turned out for you. I have a lot more pictures but this is how it looked right after a restart then shut down (then waiting about five minutes to turn it back on).

[SunsetRunner]

I'm having a similar issue. It just started this evening. I can't see my watch face but there are lines running through it. Reset didn't work. 

[AmberDean]

I reset mine several times in a row, waiting long periods between and have shut it down several times. And, because of the crappy battery life that started happening, I am not using any of the "features" and using a basic Fitbit clock face. I think I am going to have to return it but I want to make sure I have some solid troubleshooting done since it sounds like a lot of people are having issues with support.

[AlvaroFitbit]

@AmberDean @SunsetRunner Welcome! Thanks for being part of our Community! Sorry to hear about your damaged Versa screen and for the delay in my reply. Thank you for restarting your Versa's as this is the recommended troubleshoot. Since this didn't work then the next step is letting our Support team know about the issue. They will be able to review it and provide options. I noticed that  both of you have already tickets with them so I wanted to know if they were able to help you?

I look forward to your reply!

[SunsetRunner]

The support team was able to help me and have replaced my Fitbit.



Sent from my Sprint Samsung Galaxy S7.

[AlvaroFitbit]

@SunsetRunner thank you for your update. Happy to hear that Support was able to replace your Versa and that you are already back on track. Hope that you can reach your fitness goals in no time.

I'll be around!

[AmberDean]

The support team was also able to help me and replaced my tracker. The battery is now lasting almost 4 days with all normal settings on but quick view in the app off.

[AlvaroFitbit]

@AmberDean really happy to hear that you got a replacement tracker from our Support team and that its battery life is working as it should.

I'll be around!

[animor]

I had the same problem and I immediately wrote to the support team. They replied really fast, they were really kind and replaced the watch with a new one. I was shocked that everything went so smooth.

[Jingtseng]

they probably have a lot of practice by this point

[AmberDean]

Yes, it is way better! Lasting almost a week now and I am using the crypto clock face (not made by Fitbit), listening to music, using the alarms, all day sync is on, notifications are on (until I go to bed unless I am on call) and quick view is on until I go to bed. It's working great! I am so relieved. 🙂

[Fjknat]

I have the same issue after 2 week of bought it.

[animor]

Just write to the support of Fitbit. They were amazing and replaced mine within 2 days. I have no problems with the new one 🙂

[AmberDean]

Yep, they helped me too! The new one works perfectly and I only have to charge it once or twice per week!

[PFP88]

I am having the exact same problem. Have tried all the trouble shooting and still the same. And now my screens are merging, my messages are showing through the home screen. 

[cfolts]

My fitbit versa is have the exact same glitches.  The screen will be dark, have green lines through it or not turn on at all.  I bought it Black Friday, so less than 2 months ago. Please have services contact me!