03-11-2018 05:34 - last edited on 03-12-2018 12:57 by LucyAP
03-11-2018 05:34 - last edited on 03-12-2018 12:57 by LucyAP
replaced battery. time is now correct, but all other stats are from 11pm of previous day
Moderator edit: subject for clarity
03-11-2018 09:11
03-11-2018 09:11
This happened to me and it is continuing to add the mileage for today. Tried resetting by syncing several times but no change
03-11-2018 09:25
03-11-2018 09:25
03-12-2018 12:54 - edited 03-12-2018 12:55
03-12-2018 12:54 - edited 03-12-2018 12:55
Welcome to the Forums @conjac, and @Samadka! Thanks for sharing your experience with Fitbit Zip. If you haven't done so already, please restart your Zip tracker.
Some users have experienced this issue due to the Daylight Savings Time. To read more about how Daylight Saving Time may impact some of your tracker features take a look at this thread. We are sorry for any inconvenience this may cause.
Keep me posted!
03-19-2018 07:13
03-19-2018 07:13
I talked with representative in a live chat. He said there was a problem with the daylight saving time, I think. Anyway, after midnight Monday morning, March 12th, my Zip had reset and has been fine ever since. I just had a LOT of steps for that Sunday, LOL. Hope yours gets resolved soon.
03-19-2018 17:09
03-19-2018 17:09
Thanks for the update @conjac! Good to hear that now your tracker is behaving normally, and I hope this issue doesn't repeat again. I'm really sorry for this inconvenience and I appreciate your patience while we solve this.
Catch you later! 🙂