help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Zip didn't reset at midnight

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-11-2018 05:34 - last edited on ‎03-12-2018 12:57 by Moderator Alum

‎03-11-2018 05:34 - last edited on ‎03-12-2018 12:57 by Moderator Alum

replaced battery.  time is now correct, but all other stats are from 11pm of previous day

 

Moderator edit: subject for clarity

Best Answer
0 Votes
5 REPLIES 5

‎03-11-2018 09:11

‎03-11-2018 09:11

This happened to me and it is continuing to add the mileage for today. Tried resetting by syncing several times but no change

Best Answer
0 Votes

‎03-11-2018 09:25

In response to Samadka

‎03-11-2018 09:25

Yes, I tried to sync again and Zip is still adding step count from
yesterdays totals.
Very frustating. Totals will be out of whack.

ConJac
Best Answer
0 Votes

‎03-12-2018 12:54 - edited ‎03-12-2018 12:55

In response to conjac

‎03-12-2018 12:54 - edited ‎03-12-2018 12:55

Welcome to the Forums @conjac, and @Samadka! Thanks for sharing your experience with Fitbit Zip. If you haven't done so already, please restart your Zip tracker. 

 

Some users have experienced this issue due to the Daylight Savings Time. To read more about how Daylight Saving Time may impact some of your tracker features take a look at this thread.  We are sorry for any inconvenience this may cause.

 

Keep me posted! 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes

‎03-19-2018 07:13

In response to Samadka

‎03-19-2018 07:13

I talked with representative in a live chat.  He said there was a problem with the daylight saving time, I think.  Anyway, after midnight Monday morning, March 12th, my Zip had reset and has been fine ever since.  I just had a LOT of steps for that Sunday, LOL.  Hope yours gets resolved soon.

Best Answer

‎03-19-2018 17:09

In response to conjac

‎03-19-2018 17:09

Thanks for the update @conjac! Good to hear that now your tracker is behaving normally, and I hope this issue doesn't repeat again. I'm really sorry for this inconvenience and I appreciate your patience while we solve this. 

 

Catch you later! 🙂 

Lucy | Community Moderator, Fitbit

Did you like my answer? Vote for it!

Best Answer
0 Votes