Add exercise option missing from app

[AndreaBunnie]

Since the new update yesterday I cannot add exercise manually.  The + button next to exercise has vanished!  Please bring it back!!

Moderator edit: updated subject for clarity

[JohnnyRow]

Yes, that is the case.  If your question is why, nobody here knows why, but at least you know how to add exercise now.

[Bob0904]

What happened to the + on Today?  Put it back please.

[Bryan88]

Thanks. Just making sure it wasn’t just mine! Never understood why they update apps and take things away instead of improving it.

Sent from my iPhone

[December1]

Yes!! Why did they decide to change this? The + sign made it easy for me to quickly log my workouts. Now I have to go through needless extra steps. Please, change it back!

[adcrunch]

I sure hope the + symbol gets added back. It seems unusual to make it more difficult and less intuitive to use a feature.

[SunsetRunner]

It doesn't work!  The new interface is awful!!!  I can't stand it.  I hate the new way it reports sleep and I hate the lack of a grid of icons and I hate that I can't log exercises on my phone.  Get your act together!!!  

[SunsetRunner]

YES YES YES YES YES YES YES YES YES YES YES

[SunsetRunner]

You can add it on the computer "Log" page but not on your phone.  The app developers need to go back to school or talk to real users. 

[SunsetRunner]

When you access "help" it says you can tap on the exercise button to log exercise, but you can't.  I hope you at least fix this very quickly.  

[Oleary8020]

This has also happened to me on my inspire hq ... I’ve restarted it, but tried to change settings and nothing! I need to log reformer Pilates and a yoga session that the Fitbit doesn’t pick up ... any tips?! Thanks in advance 

[DavidCh]

Removing the “+” could be Fitbit’s way off stopping the app crashing when users try to add exercise.   

[Swestrich3]

I am able to tap on the exercise icon (the one that says I’ve exercises 4 out 5 days or whatever I’ve done) then tap the stopwatch icon in the upper right corner.  Then I can choose log or track (track gives me the option I’m used to seeing where I can start and stop my “GPS” and track my walk). 

[Oleary8020]

Great thats done it! Thank you x

[Bryan88]

Well apparently it was a glitch cause the symbol is back today 🤷‍:male_sign:

[AndreaBunnie]

Mine has come back now.  But not through an update. So that’s very strange.  Prior to this I was able to add by clicking on the exercise tile and then clicking on the new clock icon.  Also, moderator, I do not appreciate my original post being edited, particularly with over use of exclamation marks.  It makes me seem like an over excited tween. Which I most certainly am not.

[SunsetRunner]

I so agree!!!

[SunsetRunner]

So make sure you VOTE!  See reply from FitBit. 

[LizzyFitbit · Accepted solution]

Hi everyone. It's good to see you here in the Community Forums, and I'm sorry for the delayed response.

Thanks for taking the time to share your thoughts about the Fitbit app, as well for the steps tried on your own. I see where you're coming from about the (+) sign not showing up on the Fitbit app to log your exercises, and be sure that your feedback hasn't gone unnoticed.

I've been informed that this was a bug experienced on the Fitbit app, and as of today you should start seeing the (+) sign next to the exercise tile as it was before. I'm sorry for any inconvenience this situation caused you, and we appreciated your patience. Also, if you've not done so make sure to update the Fitbit app to the latest version to ensure it's performance.

By the way, I moved your post to this new thread in the iOS board, so we can keep our forums organized.

If you need anything else, feel free to reply back.

[AndreaBunnie]

I am glad this is back, but Fitbit need to be more forthcoming with their changes in updates.

[LiliyaFitbit]

Hi @AndreaBunnie, thank you for your reply. I am sorry for the delayed response. 

I am glad to hear the issue has been resolved for you. Thank you for your time and feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome.

I'll be around if you need further assistance.