App Crashes When Accessing Sleep Tile - App Ver 3.39

[AlvaroFitbit]

Hello everyone.

Many users have reported that the Fitbit app for iOS crashes when trying to access the Sleep area. Thanks for letting us know about this issue. We’re aware of it and our team is working to identify a resolution as quickly as possible. 

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[MaggieMuggins60]

Also crashing when trying to log a workout 

[Robynsway]

The web works, but not the app.  A 10 yrs old App developed could fix this.  Firstly, remove all the advertising crap and background personal information retrieval that goes on there. Amazing how new advertising works - it appears on the app, and works when clicked on, yet that personal info which we pay to store on the app is NOT accessible to us.  I bet, however, that it IS accessible to your third party vendors and data purchasers.  Clear out the rubbish, and forcus on making this work.

[Mikey10353]

Sleep issue just spontaneously resolved 

[Love8299]

Mine still freezing up.

Sent from my iPhone

[Mikey10353]

Update- last night I reported that the frozen sleep function had spontaneously resolved.  This morning it is frozen again. 

[Love8299]

I wouldn’t be surprised if this is a tactic to get people to go to premium. Won’t work with me!

Sent from my iPhone

[KFit789]

This morning, it seemed to resolve faster than in the past, but the freeze is still there. I also managed to catch a screenshot.

I opened the app, gave it a sec, then tapped the sleep tile:

Interestingly, both yesterday's sleep information and the newest sleep information are missing.

I waited a bit to see what would happen, since here's where it was frozen and the app wasn't accepting taps anymore.

Then, it updated. You can see from the screenshot, that the time is the same - this took about 30 seconds;

After it updated, I could immediately tap around in the app again.

So, what this tells me, as a not-software person, is that the problem is still with communication to the FitBit servers. That is still lagged, and that lag includes not understanding and updating information which was already presented correctly to the user 24 hours ago. As I said, yesterday's sleep information had fully updated yesterday morning; I'd seen it in my dashboard all day. Then when I open the sleep tile this morning to see today's sleep information ... suddenly there's a gap where yesterday there was data?

I'd noticed the same thing yesterday (the previous day missing and then reappearing in the sleep information), but not been able to get a screenshot.

Please, FitBit, fix the servers already!

[Hmjnh]

Hopefully a fix is available soon. Believe it or not, it’s the primary reason that I use my Fitbit. Thank you.

[jenesaispas89]

iphone xs max

fitbit app, sleep 

1. The app crashes

2. The app freezes 

3. I tap it a lot of times when it looks frozen and then the app goes to the sleep option a lot of times. 

[Gemma1886]

This update was 10 days ago with a constant flow of the complaint continuing in this time and yet nothing has been done. This is very poor customer service. 

[Guywalking]

I long for the days when you bought something and it worked!

[Kimmyr]

Having the same issue! Why is it taking so long to figure this problem out??

[HayJay44]

Good question, seems to have all gone very quiet on the response from Fitbit front. 

[SunsetRunner]

So glad you know about it, but it has been over two weeks and nothing has changed!  I can't believe that the issue hasn't been corrected yet.  My app is on auto update, so the issue is not because of an old app.  Please - I've been a fitbit customer for 10 years and up till now have not considered another tracker - but because this issue is being so poorly addressed, I am considering looking into other trackers. Reading the comments on this issue, I don't doubt that many others will be leaving too.

[Kabeera]

It has been weeks. Is there actually someone trying to resolve it? Major function of the watch and app now considered useless.

[Mimcryans]

I have an iphone xr and it happen all the time. It is very annoying.

[BoredWaiting]

Can we please have an updated - with a timescale for fix. As things stand, we're no gettign what we have paid for. This followed an updated so just roll that back. The app actually functioning is a basic requirement - most of the rubbish added every update is not wanted by the majority of users. When you push rubbish onto the app at the expense of the basic functions:

1. It should be undone the minute you realise it's done badly; and

2. Fire the idiot responsible.

And stop the incessant messages trying to sell me premium - why oh why would I pay more for a service which doesn't work when I already have paid and the thing I have paid for still doesn't work.

It would be good to know (counted in hours or days, not months) when you intend to have a functioning app?

[Cazbar97]

If you are 1 week over your guarantee of 1 year they are very generous to tell you they will give you 35% off a refurbished one but then you have to send yours back so they can fix it to sell again. Why can’t they fix the issue and have a happy customer.     My email is loaded with over a 1000 emails daily, I have turned it off but they still come.    Customer service is crap with this product.     I am so done!!  Good luck!




Sent from App for Gmail

[TLTan]

Yes, same here on iphone

[charlesqzh]

Any update? Or, can we roll back to the previous version? 

The sleep score is the most important feature to me. Really upset about that!