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App keeps logging me out

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‎09-27-2017 16:50

‎09-27-2017 16:50

My Fitbit App keeps logging out now and therefore is not syncing with my Fitbit until I log back in. Never used to do this

Best Answer
26 REPLIES 26

‎09-28-2017 06:17

‎09-28-2017 06:17

@ScotK Welcome to the Fitbit Community! It's great to have you here! Which phone are you using? Which OS is it running? Try restarting your phone and make sure it has enough internal storage space. If you are an iOS user then please be aware that there is an issue currently under investigation. You can read more about it here.

 

Let me know how it goes!

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

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0 Votes

‎09-29-2017 03:11

In response to AlvaroFitbit

‎09-29-2017 03:11

Hi
I'm using a 132Gb iPhone 6.
Unfortunately the link in your email to read more about the IOS prob is not working for me.

Kay
Best Answer

‎09-30-2017 17:48

In response to AlvaroFitbit

‎09-30-2017 17:48

Im having same issue, had it with android 6.0 and now with 7.0. im using charge 2. phone Huawei Honor 8 with loads of space. 

Best Answer

‎10-16-2017 13:40 - edited ‎10-16-2017 13:41

In response to AlvaroFitbit

‎10-16-2017 13:40 - edited ‎10-16-2017 13:41

I am using iphone 6s and iphone 7 (work phone)

 Fitbit is charge 2.

 

Best Answer

‎10-19-2017 03:41

In response to AlvaroFitbit

‎10-19-2017 03:41

My Fitbit app keeps logging me out. Sometimes it just blanks out when I use the app. This never used to happen before. It is very annoying

Best Answer

‎10-25-2017 10:46

‎10-25-2017 10:46

Same here. iPhone 6plus. Always worked until last iOS update. It logs me out every couple of days. Very frustrating. A solution will be much appreciated. 

Best Answer

‎10-27-2017 22:22

‎10-27-2017 22:22

Still not fixed. Super annoying.

iPhone SE

Best Answer

‎10-29-2017 07:01

In response to mischief901

‎10-29-2017 07:01

Really annoying now

Kay
Best Answer

‎11-02-2017 19:52

‎11-02-2017 19:52

This has been awful over two months now. What is going on? Hate the idea of logging off and in and after 3 years now. And some days can't be bothered to wear it. This is kinda sad. 

 

Please fix fix this glitch. 

Best Answer

‎11-03-2017 03:44

In response to Tabsf

‎11-03-2017 03:44

Couldn't agree more. Very frustrating to have to keep logging in and it hasn't improved at all. Come on Fitbit- get your act together or you will lose customers 

Best Answer

‎11-04-2017 11:35

In response to googleuser

‎11-04-2017 11:35

I also have the Iphone 6se and the charger 2. Today, is the first time my app has logged me out.  When I tried to log back in, it wouldn't let me use my email address.  HELP please

Best Answer

‎11-05-2017 12:15

‎11-05-2017 12:15

I have a Galaxy Avant with the same problem. Happens about once every 3 weeks or so.

Best Answer
0 Votes

‎11-05-2017 12:16

In response to AlvaroFitbit

‎11-05-2017 12:16

Galaxy avant, same problem.

Best Answer

‎11-06-2017 12:36

In response to dobrem

‎11-06-2017 12:36

Still happening to me - iPhone 7 Plus w/Surge

Best Answer

‎11-09-2017 06:42

In response to markbulk

‎11-09-2017 06:42

Happening to me as well. Charge HR 2. iPhone 6s Plus with 128 GB space. Very annoying to have to sync days of data when it finally logs back in. We shouldn’t have to login every day on our phones!

Best Answer

‎11-09-2017 15:13

In response to SunsetRunner

‎11-09-2017 15:13

iPhone 7 w/ ionic device

logging annoyance as well 😕

Best Answer

‎11-09-2017 18:48

‎11-09-2017 18:48

Fitbit one.  iPhone X.  Fitbit app love gs me out .  Not acceptable.

Best Answer

‎11-13-2017 13:35

‎11-13-2017 13:35

Happening to me too. It's annoying. 

Best Answer

‎11-14-2017 14:12

In response to AlvaroFitbit

‎11-14-2017 14:12

My fitbit app keeps logging me out and now won't let me log on with google which is how I had been logging on. It is unacceptable to have such an unreliable app. Iphone 7s (has all the latest updates).

Best Answer