App not saving data

[Rge]

I’ve noticed recently that there seems to be a problem with the app an my iphone13 losing data. For instance, I have met my step goal every day since June 19, but when i sync my versa 3 after hitting my daily goal, the congratulatory pop us only say I got 4 days in a row.

Also, when I log my food, for instance , breakfast, usually when I enter the first item, for example, an egg, it pops up with other items I usually have with an egg, but today nothing pops up so I have to search out the other items one by one.

Neither of these issues are a big issue, but something has changed since the last 2 updates.

I’m just wondering if anyone else has noticed strange things happening lately.

[SunsetRunner]

Hello @Rge 

I truly believe your Versa 3 is functioning perfectly as it was designed too but unfortunately I believe you might be experiencing the same two issues I’ve seen being reported within the Fitbit App itself. It appears that there is a glitch of some sort that is causing individuals to lose there running step streak congratulatory pop up. The step streaks are resetting. You can read about it here:https://community.fitbit.com/t5/iOS-App/Step-streak-reset-to-zero-on-iOS-Fitbit-app/td-p/5211561

The food items disappearing is being discussed here:https://community.fitbit.com/t5/iOS-App/Custom-foods-aren-t-logging-correctly/m-p/3655068#M109804 

And here as well at the end of this thread: https://community.fitbit.com/t5/iOS-App/App-3-37-1022-issues-with-Food-log/td-p/4703725/page/2

These issues have popped up since the last two updates it seems based on reading through the threads just as you have noticed them. I would suggest joining those different threads and participate in the conversation. If a solution/fix is forthcoming I’m sure it would be announced there. 

😉 I understand this wasn’t the response you were hoping for but I hope pointing you in the right direction is the best answer I can provide to you at this time. 

[Rge]

Thank you. This is exactly what I was looking for.

[SunsetRunner]

😉 I’m happy I was able to clarify what you might be experiencing 

[Rge]

I can’t seem to get more than 7 days step streak then it resets to 4 or 5. ???!