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Battery level won't update on Fitbit app after syncing

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‎12-12-2021 19:26 - last edited on ‎12-20-2021 16:13 by Fitbit Moderator

‎12-12-2021 19:26 - last edited on ‎12-20-2021 16:13 by Fitbit Moderator

Hello all I have notice that my Fitbit reports example 16% battery life and the app shows 20% battery life. I have done all the restarts reboots delete and reinstall of the app and software. I’m in the latest iOS app and latest firmware on Fitbit anyone else have this problem 

 

cheers

 

Moderator Edit: Clarified subject

Best Answer
1 BEST ANSWER

Accepted Solutions

‎03-03-2022 12:40 - last edited on ‎06-22-2024 07:26 by Fitbit Moderator

In response to LizzyFitbit

‎03-03-2022 12:40 - last edited on ‎06-22-2024 07:26 by Fitbit Moderator

Hi everyone!

Thanks for your reports and feedback. I'm glad the battery level started updating correctly after installing the iOS App 3.54 version. This update should be available for all our members, so please install it as described in this help article. Your patience is truly appreciated, and we'll keep working to improve the overall Fitbit experience.

I'm going to close this thread from further comments. However, if you have a different question, I'd encourage you to create a new thread in the Help Forums. You can always visit the Help Site to find some troubleshooting tips.

Keep up the super stepping! 😎

View best answer in original post

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0 Votes
368 REPLIES 368

‎12-13-2021 12:13

‎12-13-2021 12:13

Hi @Electromanjim.

 

Have you tried forcing a sync? (on the Fitbit app dashboard, pull down from the top of the screen). I find that the battery indicator in the app can be slow to update, but for me forcing a sync usually fixes it. 

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎12-13-2021 13:31

In response to N8teGee

‎12-13-2021 13:31

Hi there and thanks for the response. Yup tried all this no luck maybe I’ll wait for the next app update for firmware update and see if this fixes my issue

Thanks again

Sent from my iPhone
Best Answer

‎12-13-2021 15:04

In response to Electromanjim

‎12-13-2021 15:04

I restarted my iPhone which corrected it

Best Answer
0 Votes

‎12-13-2021 16:04

In response to lifeonmars

‎12-13-2021 16:04

Thank you for the reply also tried this. It might just be mine or something cached in my iOS. But I have deleted cache app and reinstalled with same outcome. 

thanks again for your input. 

Best Answer

‎12-13-2021 23:51

In response to Electromanjim

‎12-13-2021 23:51

Yeah it's a strange one. Hopefully a Fitbit phone app update will fix it for you as you suggest. I have seen a few complaints about sync issues recently (although it seemed to be more Android users), perhaps this is also linked with that and the app version in question.

Community Council Member

Nathan | UK

Looking to get more sleep? Join the conversation on the Sleep better forum.

Best Answer

‎12-14-2021 07:21

‎12-14-2021 07:21

Recently the Fitbit app on my iPhone no longer correctly tracks the charge percentage of my Fitbit Charge 4.  I have to kill the app and re-open it for the charge percentage to be correctly reported.  Have others experienced this problem?  It appears to be rather recent, the past week or so.

Best Answer

‎12-14-2021 17:37

‎12-14-2021 17:37

@EtheP Nice to see you here. Thank you for your message and information. 

 

I'd like to have a closer look at this, to avoid misunderstandings could you please answer these questions?

The charge percentage that your are talking about is the one, as small banner in the dashboard in the app or on the information besides the Charge 4 when you tapp on your profile picture?

have you tried swiping the site down to reload it?

Could you please let me know what iPhone are you using and the OS version it has installed?

Could you attach a screenshot on your reply?

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer
0 Votes

‎12-15-2021 05:05

In response to JuanFitbit

‎12-15-2021 05:05

@JuanFitbit wrote:

@EtheP Nice to see you here. Thank you for your message and information. 

 

I'd like to have a closer look at this, to avoid misunderstandings could you please answer these questions?

The charge percentage that your are talking about is the one, as small banner in the dashboard in the app or on the information besides the Charge 4 when you tapp on your profile picture?

have you tried swiping the site down to reload it?

Could you please let me know what iPhone are you using and the OS version it has installed?

Could you attach a screenshot on your reply?

 

See you around. 

It's the small percentage to the upper right that you see when you pull down the screen to sync.  And no, syncing doesn't refresh it.  You have to close the app, remove it from memory, and relaunch to get the percent to update.

Best Answer

‎12-15-2021 06:37

‎12-15-2021 06:37

I have the same problem. When I sync my Fitbit the %charge is on right hand side and it is showing 63% for last 2 days. How do I resolve this. I charged my Fitbit this morning and Fitbit itself showed 83% but app still shows 63%.

Best Answer

‎12-15-2021 10:13 - edited ‎12-17-2021 13:31

‎12-15-2021 10:13 - edited ‎12-17-2021 13:31

I have Fitbit app 3.52.1 (1084) on iOS 15.2 which displays power level of my Sense 44.128.6.12 at top of screen. This does not update though after sync and only shows correct power level after closing app and restarting.

Best Answer

‎12-15-2021 16:25

In response to Daigoe

‎12-15-2021 16:25

I have the same problem…

i am sure that Fitbit will fix it soon

 

Best Answer

‎12-15-2021 16:28

In response to HIru

‎12-15-2021 16:28

@EtheP @HIru , Nice to see you back. Thank you for your message and further information. 

 

Could any of you attach a picture, where the (%) is not shown, so that I can inform our Team and they have a clear view of what you see on your app. 

 

I appreciate your help. 

 

Thank you 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer

‎12-15-2021 18:47

In response to N8teGee

‎12-15-2021 18:47

Thank you all for the support 

 

hopefully an update will end this glitch 

 

cheers

Best Answer

‎12-16-2021 06:34

In response to JuanFitbit

‎12-16-2021 06:34

@JuanFitbit wrote:

@EtheP @HIru , Nice to see you back. Thank you for your message and further information. 

 

Could any of you attach a picture, where the (%) is not shown, so that I can inform our Team and they have a clear view of what you see on your app. 

 

I appreciate your help. 

 

Thank you 

I don't think a picture will do much good, but here it is.  The % displays but just never updates until you close the app, remove it from memory, and then re-open it.Charge 4.png

Best Answer
0 Votes

‎12-16-2021 15:41

In response to EtheP

‎12-16-2021 15:41

Hi @EtheP ! Thank you for your message and attached picture. 

 

I've informed our Team, so that have a closer look at this. Should I receive further information, I'll be more than glad to inform you both here. 

 

Thank  you for your collaboration and help. 

 

See you around. 

JuanFitbit | Community Moderator, Fitbit. Hat dir mein Beitrag geholfen dann markier ihn als Lösung und gib mir Kudos !! Habt ihr Tipps um fitter zu werden? Lifestyle Discussion forum.

Best Answer

‎12-17-2021 04:41

In response to Daigoe

‎12-17-2021 04:41

Additional information, Ionic, Fitbit app 3.52.1 (1084) iOS 15.2. 

Best Answer
0 Votes

‎12-17-2021 22:29

‎12-17-2021 22:29

I have a Versa. Same issue just started in the last week or so

Best Answer

‎12-17-2021 22:33

‎12-17-2021 22:33

Hi

the charge % on my app which always updated on syncing now just stays on 76% regardless of actual battery level. Also on the profile screen the battery status was reflected with the latest update, nothing. 

Best Answer

‎12-18-2021 08:26

‎12-18-2021 08:26

Hi. On my iPhone XS (IOS 15.2) my new charge 5 won’t synchronise the correct battery level (all other data seem to synchronise well). I have deleted the new charge 5 from my account; deleted the app from my iPhone, restarted my iPhone, reinstalled the app, added the charge 5, synchronised several times but no effect. Anyone has an idea? Thanks. Hans

Best Answer