Charge 3 not connecting with phone.

[Sooz13]

I have read all the comments, My Fitbit 3 keeps saying on my Apple phone Connection Unsuccessful, Make sure "Charge 3" is turned on and in range.  It was connected last night after I said forget this device and back to square one.  I'm over it! How many times can you reboot both phone and watch.  Not Happy 😞

Moderator Edit: Clarified Subject.

[BT4045]

Something definitely wrong with the Charge 3’s. First it wouldn’t keep a charge then it wouldn’t sync with any of my devices. Once it stopped synchronizing it was able to keep a charge like it should. Every few days it sync’s all of a sudden so thinking it is software issue - now to get someone to listen and fix at Fitbit . I will be getting an Apple device next

Sent from my iPhone

[Jakatyem05]

I've tried all of this 3 times and nothing is helping! The charge 3 has major issues and you guys need to do a recall!

[2019bmw]

I have been trying working with the useless sport team.  They do NOT seem to have the ability to support the product.  

[Hopex2]

I have gone through all of the steps repeatedly. Including using the computer app. It will not connect to my phone (note 9) or my windows computer anymore. I still can not get the Bluetooth to connect. I have had my charge 3 since January. I had not problems during set up. I am getting very frustrated with this. 

[2019bmw]

Starting to think the device itself has corrupt data.  Trying work out an exchange with fitbit unprofessional CSR's rather than having them continually walk you through a prescribed "try this" script that does not resolve the problem.


Sent via the Samsung Galaxy Note® 4, an AT&T 4G LTE smartphone

[BT4045]

Mine worked perfect when I first bought it. Something has changed in the last few months - I still think software issue. Mine will sometimes sync once a day usually in the am

Sent from my iPhone

[Weather411]

All,

This is what worked for me. Try these two things:

1) restart phone, then try manual sync

2) Uninstall or stop "SmartThings". Then restart...manual sync.

I thought it was my FitBit (Charge 3) but it turned out to be that stupid app running in the background.

[Hopex2]

Got rid of smart things. Uninstalled fitbit app and device. 

Reinstalled fitbit app and paired charge 3, still not working. It updated my steps at some point during all this but not sleep or heart rate. 

[Jakatyem05]

I also removed smart things, deleted and reinstalled app, unpaired and paired device, restarted phone, shut off Bluetooth, waited 10 seconds, turned on Bluetooth, YouTube clip said to make app not optimised through battery, so changed that, changed time zone and back again hoping to fix time loss, then went into a chat with fitbit help desk who told me to do it all again...wtaf?!?! NOTHING IS WORKING!

[Jakatyem05]

Also cleared cache!

[Hopex2]

So Fitbit is sending a replacement of the actual device part. I also don't have to mess with returning the one not working. 

I used the live chat let them know I did all the troubleshooting already. Did a bit more with them then got an email so I could get a replacement. 

[BT4045]

Was yours under warranty ? Mine was 2 months out of warranty.

Sent from my iPhone

[BT4045]

Did that fix the problem ? How did you clear the cache?

Sent from my iPhone

[Jakatyem05]

I'm not sure, I bought it for my daughter's birthday back in August last year but I can't find the receipt.🙄

[Jakatyem05]

It didn't change anything, it was in the settings of my Samsung under apps

[Kitkat113]

I am also having this issue.  I have had to do all of the above at least once every 2 weeks.  It's getting old.  I NEVER had this issue before with my Charge 2.  I upgraded to a Charge 3 in January and now I'm having to reboot, repair, re-sync ALL the time.  It's so annoying.   I'm ready to ditch the fitbit & find a different type of tracker.   

[Hopex2]

I am hoping that the replacement they are sending will fix it. If it is under the 1 year warranty you might want to try that. Sent from my T-Mobile 4G LTE Device

[BT4045]

I am still doing the same thing - very annoying! I am waiting until I can go to a store and will look at the Apple or Garmin one. If they would fix the problem I would keep my charge 3 as I really liked it when it worked. Yours is under warranty I would contact Tech support again

Sent from my iPhone

[Jillianaponte77]

I have been having the same problem 

[BT4045]

Mine has been working the last few days - seems to be holding charge and synchronizing. Wonder if there was software update??

Sent from my iPhone