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The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Purchased a Charge 3 today. Initial set up went ok albeit very slow. Now it won't sync. I managed to change the clock face after 4 hours of trying but all my data was erased for the day.
I've done all the steps listed in your response but my data has not come back.
So sync not working and now all my data is gone. Is this a faulty fitbit?
the best way I know is plug it in as you would to recharge the battery, then hit the button on the left side of the watch as it is plugged in. I did it twice and mine came back the right way and had my steps on it as well. Hope it works this time.
I have restarted my Charge 3 numerous times. I removed the app from my phone and reinstalled. Removed tbe device and added as new. My phone sees the Charge 3, but will not pair.
I had a Charge hr then a Charge2 and now a Charge 3. I never had the issue of not syncing until the last couple of months.. It's very frustrating to say the least. My phone, Samsung Galaxy 6, sees My Charge 3, but will not pair.
I believe has to have been caused by an update of some sort. I wish they would get it figured out.
I have the same phone. I shut off my phone first then back on and then tried to restart the watch. It did have something to do with the phone not being up to date I believe.
I have the same problem. I have tried to restart, remove apps from phone and computer and reinstall... all NUMEROUS TIMES. I was on the phone with technical assistance and she advised that I just get a new Fitbit. Really????? I am at my wits end. This is not right!
I have had charge hr, charge 2 and now charge 3. I had no problems with syncing on any until the last few months. I did eveyrhing you did except talk with them. My phone sees my charge 3, but will no pair. It appears there a quite a few people with this issue. It seems it must have happened with an update. I wish they would fix it
Fitbit 2 was never on this phone at all. Samsung 10s, it will not sync, with both on chargers, neither on the charger , Bluetooth turned off, phone rebooted, blue tooth back on etc. nothing works. --
2 years on and this is still a problem. The sync function does not work. How many times should we reset, reinstall, upgrade software...blah blah blah. Fed up with Fitbit and recommend everyone look for another brand.
I agree, this has been a problem from the beginning. Can't trust this company any longer. The Charge 2 was great, Charge 3 stinks and now they want to sell us the Charge 4. No thanks.
