10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
10-10-2018
15:01
- last edited on
10-11-2018
07:25
by
MarcoGFitbit
The app cant find my fitbit charge 3, Already tried restarting app, restarting phone. Now I let my phone forget the device and read that storting “new” device was a suggestion, But then the app still canot find the device. I only got it for 1 day.
Moderator Edit: Clarified Subject.
Answered! Go to the Best Answer.
02-12-2019 10:07
02-12-2019 10:07
Just tried factory reset, hopefully it will work, but very frustrating that keep having to mess about with this, and then you get a weekly report stating your activity has gone down- only because of stupid syncing problems !!
02-13-2019 07:13
02-13-2019 07:13
Hello @Annec62, I hope you're doing well, it's nice to see you around the Fitbit Community.
I sincerely apologize for the inconveniences this situation has caused you, now that you have performed a factory reset on your Charge 3, please keep us updated and let us know if you're still experiencing issues with it.
Thanks for your patience and understanding, we'll be waiting to hear from you.
02-13-2019 07:17
02-13-2019 07:17
02-13-2019 08:43
02-13-2019 08:43
The “accepted” fixes work sporadically at best and then only briefly and without restoring previous days’ data. Extremely frustrating!
02-13-2019 10:07
02-13-2019 10:07
02-13-2019 10:52
02-13-2019 10:52
I am just getting ready to throw this thing away, now it won't pair with my phone, I bought this to replace a cheap fitness tracker after seeing good reviews - I really wish I'd saved my money and bought another cheap one. Please get this issue sorted.
02-15-2019
07:18
- last edited on
02-16-2019
06:47
by
MarcoGFitbit
02-15-2019
07:18
- last edited on
02-16-2019
06:47
by
MarcoGFitbit
That is a great analogy!
UPDATE:
Careful, they keep deleting my posts that express my extreme frustration w the product
UPDATE 2:
Try wiping the fitbit data,restarting fitbit, restarting phone,reinstalling ap, scanning for updates, hooking your phone up to wifi, turning bluetooth on, leaving the fitbit sit directly on top of the phone all night, then it might sync! Easy peasy! Lol
02-16-2019 06:50
02-16-2019 06:50
Hello @Awilder1, @SunsetRunner, @rsrqjm and @Annec62, I appreciate your participation in the Forums.
Thanks for taking the time to rpely and provide our feedback to us. I have forwarded all the information you have provided to our team and for the time being, in case you haven't contacted them, please let me know so determine what we should do next.
@Awilder1, please note that when a post gets removed, we sent a direct message to the author of the post explaining the causes. Thanks for your understanding.
Have a great day.
02-16-2019 07:34
02-16-2019 07:34
Hi,
I'm having the same problem. Charge 3 hasn't synced since over 24 hours ago despite trying all those methods of restarting fitbit, phone, bluetooth etc etc.
Very frustrating. Can you help please
02-16-2019 14:05
02-16-2019 14:05
02-18-2019 08:22
02-18-2019 08:22
Hello @Emjc, thanks for joining the conversation, it's great to have you on board. It's nice to see you too @Awilder1, I hope you're doing well.
@Emjc, I appreciate you have already tried some troubleshooting steps in order to solve this issue on your side. As @Awilder1 mentioned, please try to perform a Factory Reset on your Charge 3, then set it up as a new device:
I hope this can be helpful, give it a try and let us know in case you need anything else.
02-18-2019 17:02
02-18-2019 17:02
This syncing issue happens so much it is very frustrating. To have to keep turning the bluetooth and phone off and restart the Fitbit.
02-18-2019 19:07
02-18-2019 19:07
02-18-2019 20:39
02-18-2019 20:39
I received this fitbit as a Christmas present so it is only a few months old. I have never had any issues with it until I’ve encountered this problem multiple times the last week or so. I have tried all different kinds of resets and turning phone/fitbit app/Bluetooth on and off but I am not convinced. I just tried the official factory reset but I am not convinced it will help.
02-19-2019 04:56
02-19-2019 04:56
This is not ideal having to do this everyday!
02-19-2019 07:55
02-19-2019 07:55
Hello @Dmcdoug, @Hdavis383 and @Kayleight, I hope you're doing well, thanks for joining the Fitbit Community. It's nice to see you too @Kaisercat.
@Dmcdoug, have you tried to perform a factory reset on your Charge 3 already? @Hdavis383, please keep us updated now that you factory reset yours and let us know if anything changes. @Kayleight, have you tried this process every day? If so, let us know so we can check this further.
Thanks for your continue feedback about this situation, feel free to reply in case you need anything else.
02-19-2019
18:48
- last edited on
02-20-2019
08:09
by
MarcoGFitbit
02-19-2019
18:48
- last edited on
02-20-2019
08:09
by
MarcoGFitbit
Yes I have. It's just frustrating to have to keep doing it.
--
God’s will done in God’s way will never lack God’s supply.
Moderator Edit: Removed Links.
02-20-2019 08:10
02-20-2019 08:10
Hello @Dmcdoug, I hope you're doing well, thanks for coming back.
Thanks for your patience and working through these troubleshooting steps. I’ve reached the limits of what I can do for you here on the public community forums, so I've contacted our Support team on your behalf to look into this issue further and provide you with some options. Please keep an eye on your email inbox for further instructions.
In case you need anything else, please feel free to reply as well. Happy stepping.
02-20-2019 08:33
02-20-2019 08:33
02-20-2019 09:51
02-20-2019 09:51