Charge 5 keeps disconnecting from Bluetooth

[mcullinan]

My Charge 5 is not connecting to my iPhone. It does intermittently.

My Charge 4 had no problem.  

Anyone having this issue?

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Deleted my pairing to the Charge 5 and restarted it, then re-paired it in the app seems to have fixed the problem..  yay

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Actually I am still having this issue.  I’ve unpaired, restarted iPhone and fitbit.  Re-paired.   Restarted.  Bluetooth takes a long time and mostly never connects to the charge 5.  My charge 4 worked perfect. 

Moderator edit: merged replies + word choice 

[NonnieG]

Thanks for the informationSent via the Samsung Galaxy S8, an AT&T 5G Evolution capable smartphone

[SunsetRunner]

I’m having the same problem. I’ve only had this for a little over a week. I tried working with customer service to resolve the issue, but they said they were going to refer the issue on to another department. They would not give me a name of the department or a way to follow up. Evidently they only communicate by email. I feel totally stuck and frustrated.

[SunsetRunner]

Thank you so much for the reply! It is good to know that you got yourself another Charge 5 and it did not have the issue. That is weird, but it tells me I could perhaps consider swapping it and seeing if that one will work properly. It is a weird issue. I spent half the day yesterday with the helpdesk and had no joy. 

I was looking at Garmins too but I really like the Fitbit app and am not really a fitness person (I just need a nudge to move now and then LOL, but also want decent heart and sleep tracking for health reasons) and Garmin seems more geared towards the serious runners etc... but I will give it another look!

Thanks so much - very helpful post. 

[Survey]

I'm afraid you won't get it resolved. I've been told this numerous times and nothing happens. They hope you just keep the device until out of warranty. 

[SunsetRunner]

Thank you for your response. Once they told me they were “escalating” my case to a department they could not tell me anything about, I knew I was out of luck. Thanks for confirming my suspicions. Hoping to I can return it to the store.

[SenatorJrod]

It’s been months. Is there a solution yet? Or is the Charge 5 simply defective?

[Survey]

I've a Charge 4. Same problem. Told its referred to IT people but nothing happens. Don't hold your breath, nothing will be done to improve things.

[SunsetRunner]

Well, I returned the Charge 5 to Amazon and ordered another. Just received it and unfortunately it has the same problem. It won’t even pair......  Bluetooth connection completely unstable. My iphone XS works fine with any and all other BT devices.  So this Charge is going back as well. Such a shame. I suppose I can only either choose a different fitbit model (this seems to be a problem with just Charge 5’s), move to another brand completely or just stick with the good-old Charge 2 (which works fine).  What a waste of time. 

😫😫😭😡😡

[newsman]

Sorry the second one had the same issue as the previous one. Again Fitbit should have resolved this months ago rather than having moderators continuously say they’re aware of the  issue and are working on it. For  me the only option was to move on to another brand, and really that’s not the move I’d have preferred. Good luck at making your decision.

[SunsetRunner]

One more try....oh wait...paired! ....whoohoo.... updating Charge 5 software.... oh ‘lost connection’.....’Looking for Charge 5...’..... 5 minutes later.... oh never mind....

[wantabemirthful]

I’ve had several Fitbits over the last two years without any issues. I have been unable to get any help from Fitbit support. I have the same issue and a few more.

I’ve only had my Fitbit charge five for a couple months, with nothing but frustrations.I’m seriously thinking about switching the Apple Watch.

[SunsetRunner]

In another thread you can find my experiences with the Charge 5 and it not connecting to my iPhone XS. I sent the fitback back, ordered another and it had the same issues. I connected it to my ipad mini and it had the same issues. Bluetooth was flashing on and off continuously, tracker would not sync or not even pair. Phone and ipad all on latest IOS. 

Just tried it on an iphone 13..... it works. No issues at all. 😱 How does that figure???

What model iphone are you all on? Is this related to a specific model perhaps, or anything older than 12 or 13?

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Aarch! 

Just tried it on an iPhone 13. Works like a charm.

So no joy on an iphone xs or an ipad mini but it works on a 13? What on earth? Do I have to buy a new iphone now?

[cgoodale12]

That is why I switched back to FitBit. Now I am having this bluetooth issue after having it for about 5 months. The sad part is my old apple watch is there and says "connected" :-(.

[Wibby]

Hello @cgoodale12 

There’s been a update to the iOS App, 3.54, and it seems to have fixed quite a lot of bugs.  It might be worth updating to see if it works for you.

[Wibby]

Hello @SunsetRunner 

Try updating the Fitbit App to 3.54, it seems to be fixing a lot of bugs, including this one (for me at least).

Good luck!

[cgoodale12]

Thanks! Opened the app and it auto synced!!

Sent from my iPhone

[shamimahmed24]

Same here ☹️

[DFR1335]

Yeah!! Just updated to 3.54. Not only did my Charge 5 sync okay, but it even updated to the correct current battery level!!

Sent from my iPhone

[mrangell]

Fitbit help had me do this too, but My app was up to date.  It still fails to stay connected

[DFR1335]

I'm not a tech wizard, but you might try the following:

1) Make sure your Fitbit device is up-to-date (firmware).

2) Make sure your App is up-to-date (V 3.54 - I know you already said your App is up-to-date)).  Note: I had to open the App store (iOS), and search for the Fitbit App, which then showed an update is available.  I could not find any way to do this from within the Fitbit App itself.

3)Restart your Fitbit device

4) Log-out (in the App), and log back in

5) restart your platform (iPhone, in my case).

These are just suggestions - any, or none, of the above may help.  I should also note that my Fitbit is a Charge 5.