02-28-2020
10:14
- last edited on
04-01-2020
10:29
by
KateFitbit
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02-28-2020
10:14
- last edited on
04-01-2020
10:29
by
KateFitbit
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Update 4/1/2020: For anyone who is still experiencing this issue, please update your device to version 3.18. Thanks for your patience and reports.
Fitbit Update: 3/5
Fitbit Update: 2/28
Hi everyone.
We're aware about the issues with the exercise data and time not being correct after syncing with the Fitbit app. Our team is currently working to identify a resolution as soon as possible to all our members. We're sorry for this inconvenience and we appreciate your patience.
Please subscribe to this thread so you can receive future updates about this matter.
Keep me posted.
Answered! Go to the Best Answer.
02-27-2020 03:35
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02-27-2020 03:35
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The whole thing has gone upside down.
Turned off Back on
Deleted App Rebooted
Just wont work properly anymore
02-27-2020 03:37
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02-27-2020 03:37
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I e-mailed customer service and they seem to currently be of not much help with fixing it. Lost all my manual entry data for this week, and it was there on Monday.
02-27-2020 03:41
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02-27-2020 03:41
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entering in the data wrong, the customer service person said we know this
is an issue and are working on it. I asked if I could get a case number and
got a “no”.
This is so annoying.
02-27-2020 03:43
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02-27-2020 03:43
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Hi - I am on Eastern time and my fit bit sleep hours and exercises show five hours behind. It’s inflating steps when I log workouts. This has been happening since the latest update

02-27-2020 03:55
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02-27-2020 03:55
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I had the same problem and was able to find a fix, at least it worked for me. The phone app would not allow the future time to be edited. I logged into my Fitbit account on my desktop and it showed 2 walks .. my walk starting at correct time of 9 am w/map and incomplete info. AND also showed a future walk at 2 pm w/no info! I deleted the future non existent walk from the desktop screen and that fixed my actual data when I went back to my phone app.
02-27-2020 05:38
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SunsetRunner
02-27-2020 05:38
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Tracy Wright
02-27-2020 06:05
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02-27-2020 06:05
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I am US Central, same problem, all my activities are off by 6 hours.

02-27-2020 06:34
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02-27-2020 06:34
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I'm having the same problem, I thought it was my phone. Let me know if anybody has any fixes for this problem.

02-27-2020 06:41
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02-27-2020 06:41
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On Monday, I manually entered my exercise bike info as I always do, with the time, length of ride, and miles completed. A message came up saying that there was missing information. I left it and went on with my day. Later that day, I looked at my app, and saw that the ride had registered, but my heart rate was wrong. This has been going on all week. I finally determined that the ride is registering 5 hours later than it happened, and that's why the heart rate is not registering. I deleted my Fitbit app and reinstalled it. No change. Not sure what to do about it.
02-27-2020 07:07
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02-27-2020 07:07
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Hey everyone,
it seems like my issue is with the times on my phone. I just woke up and it calculated my sleep correctly, but it seems to think I went to bed at 7 pm and woke up at 5 am - which is about 5 hours behind! This explains the no data available for my workouts cause my app thinks it is a totally different time.
if anyone knows how to reset the time on the app let me know!!

02-27-2020 07:17
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02-27-2020 07:17
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I am having same issue! I went to the Advanced Settings (under Account) and my time zone shifted to Detroit. Once I switched it back to EST my sleep log went back to normal. Hope this helps!

02-27-2020 07:17
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02-27-2020 07:17
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My app has the correct time on it, and so does my watch. I went for a run at 7:26 am this morning, but it logged it as a run at 12:26 pm. I checked some previous runs and saw it did this for other runs I tried to log during the day. And there were some runs it didn't log at all. How can this be fixed?
02-27-2020 08:32
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02-27-2020 08:32
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The time isn’t a problem on my phone... Maybe that’s another issue? I have no idea....
02-27-2020 08:37
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02-27-2020 08:37
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Hey everyone,
so the issue with my logs was definitely a time thing. I tried manually resetting my tome zone through the app, but this did not work.
I signed out of my account, closed the app, re-signed in and the time had been set back to normal and my exercise/sleep logs are normal again.
I hope this helps you guys !!
02-27-2020 08:39
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02-27-2020 08:39
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on it. I will post back if I hear anything.
02-27-2020 08:42 - edited 02-27-2020 10:21
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SunsetRunner
02-27-2020 08:42 - edited 02-27-2020 10:21
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did they have any answers???? I haven't had anything back in email yet either after sending them screenshots, etc. Here's hoping....just checked my app this am and as of this morning, my sleep times are showing as midday instead of at night. Good grief this is ridiculous!!!!

02-27-2020 08:43
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02-27-2020 08:43
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Hi there,
I also tried what you recommended, but my exercise log time zone is still out of sync. I reported the issue to Fitbit and they actually gave me a case number. Hope they can fix it soon.
02-27-2020 09:01
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02-27-2020 09:01
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I don’t believe it gives you the map like it does when you start it from the phone

02-27-2020 09:18
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02-27-2020 09:18
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The same thing has happened to me.
my walk just logged it at 4:20pm when it’s actually 12:18pm AND exercise data is missing!!
02-27-2020 10:46
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02-27-2020 10:46
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What was theissing info?

