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Exercises recorded in a different time and not showing data

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‎02-28-2020 10:14 - last edited on ‎04-01-2020 10:29 by Moderator Alum

‎02-28-2020 10:14 - last edited on ‎04-01-2020 10:29 by Moderator Alum

Update 4/1/2020: For anyone who is still experiencing this issue, please update your device to version 3.18. Thanks for your patience and reports. 

Fitbit Update: 3/5

 
I appreciate everyone's feedback and contributions on this thread. I understand where you're coming from about not being able to log your exercises and sleep data correctly in the Fitbit app, and thanks for the steps you've tried while troubleshooting this matter.
 
This issue should be resolved with the next app update which is currently rolling out and should be available to 100% soon. Please make sure to keep your Fitbit app updated.
 
--------------------------------------------------------------------------------------------------------------------
 

Fitbit Update: 2/28

 

Hi everyone.

 

We're aware about the issues with the exercise data and time not being correct after syncing with the Fitbit app. Our team is currently working to identify a resolution as soon as possible to all our members. We're sorry for this inconvenience and we appreciate your patience.

 

Please subscribe to this thread so you can receive future updates about this matter.

 

Keep me posted.

Best Answer
465 REPLIES 465

‎03-13-2020 21:24

In response to redmanjbj

‎03-13-2020 21:24

All the data is on my dashboard if I look at it on my PC. Why can’t the app see it? FIX THIS!!!

Best Answer

‎03-16-2020 06:13

In response to LizzyFitbit

‎03-16-2020 06:13

My expectation was a lot higher of Fitbit than this poor support.  

Best Answer

‎03-16-2020 06:27

In response to krs1980

‎03-16-2020 06:27

I’m still having issues despite numerous updates. Is anyone else in the same boat?

Best Answer

‎03-17-2020 06:03

In response to lennienoiles

‎03-17-2020 06:03

did the update as suggested. that fixed the data issues. now the app has a
"no device found" every morning, takes a good 15 min. of constant
refreshing for it to find my fitbit. hopefully the next update can fix
that. thanks fitbit community!
Best Answer
0 Votes

‎03-21-2020 01:10

In response to KateFitbit

‎03-21-2020 01:10

Do you have some info how your progress in fixing the problem?

Best Answer
0 Votes

‎03-21-2020 18:25

In response to Arboga

‎03-21-2020 18:25

For me the issue is resolved, but there are people on the thread who are still experiencing problems.

Sent from my iPhone
Best Answer
0 Votes

‎03-22-2020 04:54

‎03-22-2020 04:54

When will this finally be actually resolved? It's more than a bit annoying losing multiple thousands of steps when syncing with the app. I had 6000k+ steps, now I have 2.6k... It's not even 1pm here and apparently the only time I will have been active today is around 7 pm... it's not an fitbit issue, it's an app issue. Either roll it back or solve it already. How hard can it be? It didn't happen in earlier versions, so just look at what changed and undo the damage...

Best Answer

‎03-22-2020 06:54

In response to Niedy

‎03-22-2020 06:54

When I started this thread the issue was slightly different - it was only that the data during workouts was missing. Several people replied to that issue with the time zone issue as well and it kind of morphed.
My issue seems to be resolved.
The other one is not as you can attest.

Sent from my iPhone
Best Answer
0 Votes

‎03-22-2020 06:55

In response to Niedy

‎03-22-2020 06:55

Hi! So how I fixed mine was by deleting the app. Then when I went to the App Store to re download, the latest update appeared. Once I downloaded that my tracking data returned to normal. I learned that from other users. Not from Fitbit support. Good luck.

Sent from my iPhone
Best Answer

‎03-22-2020 06:57

In response to TXyogalover

‎03-22-2020 06:57

Excellent!!! Thanks for sharing.

Sent from my iPhone
Best Answer
0 Votes

‎03-23-2020 05:16

In response to Arboga

‎03-23-2020 05:16

Hi Arboga, I updated the app and it fixed the problem! On iPhone go to App Store, click on your pic or ID logo, scroll down until you find Fitbit app and update. Last update, I think, was 3/18/2020. Hope this fixes your issue!

Best Answer
0 Votes

‎03-23-2020 11:16

In response to Eileen1965

‎03-23-2020 11:16

Updated the app, but Nope, still no heartrate when using the app. 

Starting to regret my purchase of Fitbit by now. 

Best Answer
0 Votes

‎03-23-2020 11:21

In response to KateFitbit

‎03-23-2020 11:21

@KateFitbit 

@LizzyFitbit 

 

whats the status of resolving this problem?

 

How can this take so long time to fix? 

 

Best Answer

‎03-23-2020 13:50

In response to Arboga

‎03-23-2020 13:50

@Arboga You are just starting to regret your Fitbit purchase now? You must not have had it very long. 😉 You should read through some of the other threads here. Any thread. 

Best Answer
0 Votes

‎03-23-2020 14:50

In response to Fyrfyter

‎03-23-2020 14:50

I’m fine now. All working. I know that others are still experiencing issues. But I’m not. I hope yours resolve!

Sent from my iPhone
Best Answer
0 Votes

‎03-25-2020 12:06

In response to Arboga

‎03-25-2020 12:06

@Arboga our team is aware there are some who are still experiencing this issue. We hope to have a fix soon. In the meantime, please keep your app updated. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

Best Answer
0 Votes

‎03-26-2020 17:24

In response to KateFitbit

‎03-26-2020 17:24

@KateFitbit I'm currently on app version 3.12.1 and I'm not experiencing any issues recording exercises.  Wouldn't the simplest fix be to roll back the app to a previous version where everything was working?

 

It's my understanding that this issue was tied to a specific app update so couldn't the app just go back to the version before the issue?

 

There really hasn't been any new features introduced to the fitbit app, which can be verified here: https://help.fitbit.com/articles/en_US/Help_article/2025/  . It's also clear that the recent set of bug fixes introduced a rather "big" bug that's proven o be hard to get rid of.

 

Since there hasn't been any new features introduced to the app rolling it back would seem like the quicker option to resolve the issue for those in the community.  Especially since according to the banner recent events affected your operations. The community just doesn't know what kind of time frame to expect to have the issue resolved and if can be resolved in a timely manner with the recent events affecting your operations.  Whereas you could just roll the app back to the previous version and pretty much solve the issue immediately.

Best Answer

‎03-31-2020 08:05

In response to KateFitbit

‎03-31-2020 08:05

@KateFitbit 
Well... i updated the app.  
Still the same problem.  didnt expect other anyway. 

Do something to fix this. Your team obviesly need to step up. 

At least fix a rollback to previus, working, version of the app. 

Best Answer
0 Votes

‎03-31-2020 08:21

In response to Arboga

‎03-31-2020 08:21

After I rebooted my Versa watch, updated the app and rebooted my phone, the problem was solved.  However, I never had the time zone issue like some had, mine was merely workout data not showing.I too hope that Fitbit resolves all of these issues.
Best Answer
0 Votes

‎03-31-2020 16:07

In response to BethBirch

‎03-31-2020 16:07

@KateFitbit if you follow the start of this thread which is on 2/22/20 this issue more than likely appeared when Fitbit updated the app on 2/21/20 with version 3.15.1.  Information regarding the app update history can be found here  https://help.fitbit.com/articles/en_US/Help_article/2025/.

 

More importantly you can see that the current version of the app is 3.18. According to the app update history  that's been 4 updates since the start of the thread!  The problem is that the issue still isn't resolved!

 

4 tries seems a bit excessive especially since this issue still persists. Is there any specific reason as to why the app can't be rolled back to version 3.14?  There really hasn't been any new features introduced in the app and the "bug fixes and stability improvements" made in the last couple of updates has actually caused more bugs and made the app less stable.

 

Is fitbit going to roll the app back to a previous and stable version?

Best Answer