10-12-2017 15:24 - edited 01-25-2018 08:37
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10-12-2017 15:24 - edited 01-25-2018 08:37
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Update 1/23/2018: Thanks again everyone for your reports on this error message when updating firmware or setting up your tracker. To resolve this issue, please forget your device in Bluetooth settings. For complete instructions, please check out @Dawn126's post here. We are currently working with our team to update the error message to include the solution.
Update 10/31/2017: For those seeing this message while updating your tracker firmware, check out @Dawn126's post here on having Bluetooth forget your device. In addition, please check out this help article on troubleshooting firmware updates if you haven't already.
Hi Everyone- We're currently investigating user reports of receiving the following error: FBBluetoothErrorDomain error 18 which prevents them from updating their firmware.
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Answered! Go to the Best Answer.
11-08-2017 07:28
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11-08-2017 07:28
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11-09-2017 18:07
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11-09-2017 18:07
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Thank you, Dawn126!

11-09-2017 19:17
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11-09-2017 19:17
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The same thing is happening by I mine. Has anyone worked out how to fix this?

11-09-2017 23:29
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SunsetRunner
11-09-2017 23:29
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- Louise

11-10-2017 03:10
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11-10-2017 03:10
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Awesome! Thank you! Worked like a charm!

11-10-2017 03:38
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11-10-2017 03:38
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Sent from my iPhone

11-10-2017 04:32
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11-10-2017 04:32
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I am so grateful that it resolved the issue with your FitBit. Have a great weekend.
Sent from my iPhone

11-10-2017 06:30
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SunsetRunner
11-10-2017 06:30
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- Louise

11-10-2017 06:54
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11-10-2017 06:54
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Same problem here. Fitbit HR Iphone 7

11-10-2017 07:43
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11-10-2017 07:43
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Sent from my iPhone
11-10-2017 08:27
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11-10-2017 08:27
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Perfect thank you!
11-10-2017 12:59
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11-10-2017 12:59
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i am also experiencing the same issue with my Fitbit charge HR. I just updated the app to 2.42 and it prompted me to update my Fitbit. The Fitbit was half way through loading the update when I received this error on my iPhone (iOS 11.1). Now the Fitbit is stuck on the upload screen and can’t be used.
I’ve read the linked posts from above and tried forgetting the Fitbit from the Bluetooth menu but now the Fitbit isn’t detected at all. Please help!
Thanks

11-10-2017 13:21
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11-10-2017 13:21
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restart the phone
restart the fitbit app
it worked for me

11-10-2017 14:06
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11-10-2017 14:06
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11-10-2017 15:50
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11-10-2017 15:50
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11-10-2017 16:06
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11-10-2017 16:06
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Thanks it worked for me

11-11-2017 08:05
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11-11-2017 08:05
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Thank you for this I followed what you said and it’s finally worked 😊

11-11-2017 08:20
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11-11-2017 08:20
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Sent from my iPhone

11-11-2017 08:32
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11-11-2017 08:32
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My fitbit appears to have stopped mid update. The screen on the devise is a bar partially completed.I have tried your initial suggestion and I can't get past that after trying several times. Any other suggestions?
11-11-2017 11:47
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11-11-2017 11:47
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Worked perfectly. Thank you Dawn!

