FBBluetoothErrorDomain error 18

[KateFitbit]

Update 1/23/2018: Thanks again everyone for your reports on this error message when updating firmware or setting up your tracker. To resolve this issue, please forget your device in Bluetooth settings. For complete instructions, please check out @Dawn126's post here. We are currently working with our team to update the error message to include the solution.  

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Update 10/31/2017: For those seeing this message while updating your tracker firmware, check out @Dawn126's post here on having Bluetooth forget your device. In addition, please check out this help article on troubleshooting firmware updates if you haven't already. 

Hi Everyone- We're currently investigating user reports of receiving the following error: FBBluetoothErrorDomain error 18 which prevents them from updating their firmware.

[Katie59]

Mine as well, no clue how to get out of it, 

[Jullo1]

Go to Bluetooth on your phone and forget this device. Re install Fitbit app and device. Good luck!!

Sent from my iPhone

[HeidiOlsonJones]

Thanks! ‘Forgetting’ the device, turning off Bluetooth, closing out of FitBit, Turning back on Bluetooth to complete the update worked.

[Keelyanddaisy]

Same here I have an explanation mark on my screen and it wi t do anything have you got yours working? 

[HeidiOlsonJones]

Mine too. I followed the suggestion to have it ‘forget’ the device in Bluetooth, turned off Bluetooth. Closed out of FitBit. Turned Bluetooth back on, then performed the update in FitBit & it finally finished. The exclamation point disappeared on the FitBit & progressed to a bar filling as the update finished.

Good luck!

Heidi
Heidi Olson Jones
Sent from my iPhone

[Keelyanddaisy]

I’ve just done this and I think it’s working ok thanks for your help

Sent from my iPhone

[Teri123]

Yes it is now do the steps in this thread and hope it will fix your too

Sent from my iPad

[Teri123]

Welcome

Sent from my iPhone

[ACG]

All,

Go back a few messages to Dawns post. 

The one that talks about "forget your device"

[photogeniK3695]

I contacted FitBit via Live Chat and they told me to remove the device from
the FitBit app and from the Bluetooth setting on my phone. It worked!
--
- nicole*

[Keelyanddaisy]

Thankyou Sorted now 👍

Sent from my iPhone

[KateFitbit]

Thanks again everyone for your reports. Our team is still reviewing, and I hope to have a resolution soon.  

As a workaround, check out @Dawn126's post here. In addition, please check out this help article if you haven't already. 

Thanks for your patience and reports. 

[SunsetRunner]

Hello,

It iwas taking more than 10 mins to do the update, so I closed my app. 

When I attempted the update I got the error message attached. 

I tried restarting my tracker and still no joy. 

 My Bluetooth also keeps disconnecting.

Help! 

[SunsetRunner]

Hello,

The issue has resolved itself. The update resumed, I unpaired my tracker and when the update completed, my iPhone requested to pair with my Fitbit. 

👌🏾

[Teri123]

Glad to hear mine too👍

Sent from my iPhone

[Teri123]

I did and it is working now thanks

Sent from my iPhone

[Teri123]

I had to do I for a couple of times good luck

Sent from my iPhone

[kelleygayle]

I installed the app on my mac, and was able to update from there.

[SunsetRunner]

Call them again and state your case. It’s not your fault that it’s not working. Clearly there’s an issue with this update and they should have pulled it as soon as they saw the number of people having problems.


- Louise

[Teri123]

Glad you got it to work

Sent from my iPad