10-12-2017 15:24 - edited 01-25-2018 08:37
10-12-2017 15:24 - edited 01-25-2018 08:37
Update 1/23/2018: Thanks again everyone for your reports on this error message when updating firmware or setting up your tracker. To resolve this issue, please forget your device in Bluetooth settings. For complete instructions, please check out @Dawn126's post here. We are currently working with our team to update the error message to include the solution.
Update 10/31/2017: For those seeing this message while updating your tracker firmware, check out @Dawn126's post here on having Bluetooth forget your device. In addition, please check out this help article on troubleshooting firmware updates if you haven't already.
Hi Everyone- We're currently investigating user reports of receiving the following error: FBBluetoothErrorDomain error 18 which prevents them from updating their firmware.
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Answered! Go to the Best Answer.
12-10-2017 14:24
12-10-2017 14:24
12-10-2017 15:01
12-10-2017 15:01
12-10-2017 15:09
12-10-2017 15:09
12-10-2017 15:10
12-10-2017 15:10
I just tried to update my Fitbit Charge HR last night and I am receiving this error. I have tried all the fixes and nothing works. It gets half way through the update and stops with the exclamation mark on the display screen. Please help!
12-10-2017 15:18
12-10-2017 15:18
12-10-2017 15:19
12-10-2017 15:19
12-10-2017 15:45
12-10-2017 15:45
12-10-2017 16:11
12-10-2017 16:11
Thank you, it work!
12-11-2017 09:51
12-11-2017 09:51
Hi,
Thanks I got it working with your suggestions.
But wow it was a fight. Had to connect with my computer using the sync dongle a few times but in the end it managed to get the update finished.
I'd be interested to hear from fitbit development team what was this all about 🙂
12-11-2017 09:52
12-11-2017 09:52
Thanks for your tips, I got it working by using the physical dongle and my laptop, restarting the and replugging the thing a few times and then it got the update all the way to the end.
12-13-2017 05:47
12-13-2017 05:47
i tried your approach and I am still getting the same error message. 😞
12-13-2017 08:49
12-13-2017 08:49
Thank you so much for your help! This issue was driving me crazy.
12-13-2017 23:30
12-13-2017 23:30
Had the same issue, which was rsolved using the usb bluetooth dongle that is provided in the box with your Fitbit and my Mac, but as stated above this works on PC as well. It seems to be a software glitch with some bluetooth chipsets, such as the one in an old 2012 rMBP.
Recovery
1) Download and install the Fitbit application for your Mac or PC.
2) Turn off the built-in bluetooth of your Mac or PC.
3) Insert the usb bluetooth dongle that comes in the box with your Fitbit, into a USB port on your Mac or PC.
4) Launch the Fitbit application on your Mac or PC ( Note it updated the dongle ).
4) In the FitBit application, setup new device (your Fitbit) and update.
12-14-2017 05:15
12-14-2017 05:15
Bij mij doet zich nog steeds hetzelfde probleem voor, ondanks alle updates op mijn iphone 6...
Ik krijg het niet opgelost 😞
12-14-2017 12:32
12-14-2017 12:32
I followed your instructions & it worked perfectly! Thank you I thought I had to buy another one but no your solution worked so good! Thanks!
12-16-2017 06:41
12-16-2017 06:41
I am getting so fed up of ha OMG to delete the blue tooth connection, delete the app delete the device and reload it all again because the stupid device won’t sync or update. I am getting to the end of my tether and to top it all the replacement one they sent me has done the same as the first one and is coming apart and is now having to be glued. A friend has same model and hers is also held together with glue. Not a good advert.
12-16-2017 07:09
12-16-2017 07:09
12-16-2017 07:55
12-16-2017 07:55
12-16-2017 09:32
12-16-2017 09:32
@gingerrowell wrote:
Mine is the same I give up!
One day at a time!
Hello @gingerrowell
Before you give up, try some solutions above in message 475 and message 476.
"Forget this device" has really helped most of us when the Fitbit stopped half way during the download.
You also can call our customer support line as they would love to get you back tracking.
ALAN | VAN,B.C. Canada Community Council Member
Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS
Click here Fitbit help for more solutions
12-16-2017 14:27
12-16-2017 14:27
My solution was to unpair/forget my HR from my iphone and pair it again and then retry to update worked fine.