FitBit Charge 3 wont sync or update.

[1664Fireman]

My Charge 3 stopped tracking sleep, syncing. Won’t recgnize Bluetooth after working fine for one week. I have reset everything and now it won’t see the charge even though all other Bluetooth devices work with my phone (iPhoneXS). Attempted to call customer service but can’t seem to get past the login because none of their associates can speak English well enough to input my email address. This is ridiculous. I pre-ordered this device and it has been a bust so far!! It fails to track my sleep for the past 3 nights and won’t aync at all!! 

Moderator Edit: Format + Word Choice

[MarcoGFitbit]

Hello @hanskarstens, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. Please note that your Charge 3 does not pair nor sync through the Bluetooth on your laptop. Additionally, you can only set up your Charge 3 in a computer with Windows 10 and the Fitbit app (for Windows). If you have a Mac computer, we recommend using a mobile device to set up the Charge 3. 

I hope this helps, if there's anytihng else we can do for you, please feel free to reply. 

[HB304]

I spent an hour on the phone with customer support. After doing everything under the sun to get my charge 3 to pair again with an iPhone they finally admitted it’s a known issue and there was nothing that could be done. Said to just wait for an update. What awful customer service! Finally got them to agree to sending a new one but it requires sending back the defective charge 3. The pain doesn’t end there though. They confirmed receipt of the returned product  but then emailed me to say they won’t sent out a replacement until they can confirm receipt

of the product within 5 business days of receiving it. They must be overwhelmed with people sending back defective Fitbits if it takes 5 days! This company has a good app and their relationship with Peloton is great but that’s where it ends. They just lost me and 3 other users in my family for life. Time to give Garmin a shot.... they have their own issues but the tech seems superior.

[MarcoGFitbit]

Hello @HB304, thanks for joining the conversation, have a warm welcome to the Fitbit Community. 

I appreciate you have joined us and shared your experience with us. I sincerely apologize for the inconveniences you've experienced and I would like to thank you for providing your feedback. Your feedback is truly appreciated and invaluable to our team in finding ways to improve our products and services.

Thanks again for sharing your insight about this situation, have a great day. 

[chanpky]

After trying all the suggested steps my Charge 3 still won't pair with my phone or any other device.

[Marthanb]

Cannot get the fitbit 3 to pair on bluetooth. or to sync. I have  updated app, reset .,charged up. get as far as entering #

can see it on my samsung 8 as there to pair.. but will not actually pair.. been since 2/10 it has synced. Seemed to go crazy when turned off and on the all day sync button.

I love the watch. Seems to keep track daily. dumped some data but shows as not paired..

Please help. Updated app 2/26.

[Soldierblue]

Done all of that, several times over 3 weeks with absolutely no success. Complete heap of rubbish I’m now buying Apple Watch , Charge 3 is in the bin! Pants

[Kaisercat]

Apple Watch is a Great device. It’s not as cool looking as the Fitbit Charge 3. Sorry things did not go well with you wearing the Charge 3. I’m sure the Charge 4 will not have these problems. I’m sure Fitbit will give a big discount for those who bought the Charge 3!

Sent from my iPhone

[Sactojim]

Worked great for 2 months ... now won’t sync with iPhone or iPad for last 4 days.

Appears to be a BIG problem for Fitbit.  Would be nice if they’d have the decency to issue a press release admitting the problem and detailing their response.

I have rebooted, deleted & re-installed several times ... no dice.

Will go back to Charge HR and await update fix.

[Kaisercat]

Maybe because your C3 is paired with both your iPad and iPhone? That was my problem shortly after I bought mine in October. If you care to find out if this is your problem, deactivate C3 on both iPad and iPhone in both BLUETOOTH settings. Then go through PAIRING process with only 1 device.

Sent from my iPad

[Sactojim]

I had already tried that.  No difference.

I don’t know why ... but just now everything synced and updated . .. after 4 days.  In the Air Force we called this phenomena (an unexplained solution) a “Lockheed Fix”

[Kaisercat]

Mine at times won’t sync. I try again in an hour and find it did sync after all.

Sent from my iPad

[DutchLiz]

It is a shame that the problems with connecting and synchronizing isn't solved...it is now march!!

Its an expensive device and as I read this blog, lots op people have the same problem.

Grz. Liz

[Kaisercat]

Thanks for sharing your troubleshooting technique. I think your EVERY OTHER DAY need to do this will become less and less to the point you no longer need to do this. Have you ever tried when it doesn’t sync to just try again later on? There are times mine won’t sync and I try again about an hour later. And the data from an hour ago is there! Seems as though it synced an hour ago but just (at that time) did not show it. My device is an iPhone 8+.

Sent from my iPad

[chanpky]

I can confirm it works. Soft reset of Charge 3 followed by restarting the phone.

[chanpky]

I found a way by myself.

[Martinw57]

I’m having a similar problem with my Flex 2. The app tells me that it is connected but the only data that is being transferred is the baseline calorie data. So no step dat or exercise or calorie data connected with that

[MarcoGFitbit]

Hello @chanpky, @Marthanb, @Sactojim, @DutchLiz and @Martinw57, thanks for joining the Fitbit Community. It's nice to see you too @Kaisercat, and @Soldierblue. 

@chanpky and @Sactojim, I appreciate you have come back and let us know your issue has now been resolved, I'm very glad. 

@Marthanb, thanks for reporting this issue related with your Charge 3 not syncing with your Samsung Galaxy 8. Please note that this board is dedicated to iOS devices and not Android devices. In order to get more and specific troubleshooting steps for your mobile device, please refer to the Android Board. 

@Soldierblue and @DutchLiz , would it be possible for you to reply with the following information so we can check this further:

• iPhone model you're using. 
• OS version running on your phone
• App version installed (go to Account > Help to get it)

@DutchLiz, additionally, please let us know the troubleshooting steps you've tried so far, this will also be very helfpul. 

@Martinw57, please restart your Flex 2 and sync it again, let us know if this works. 

Thanks again for your patience and understanding, have a great day. 

[gerryroll58]

I bought my Charge 3 in January and loved it until yesterday.  It stopped syncing with my iPhone 8.  I have done everything suggested in this thread multiple times to no avail.  Seems the only solution folks have is to try to get a replacement.  Do you have to go through customer service to do that?

[LesleyDG]

Hi, either take it back to where you bought it from or go through Fitbit help/customer services.

I’m having to take back the replacement watch as this one has now stopped showing my heart rate, I hope it will be third time lucky. I also have to keep rebooting it to get it to sync, love the style of the watch as I have thing wrists just hate the fact it keeps going wrong.

Lesley

[chanpky]

Have you tried doing a soft reset on the watch, and not the hard button reset as suggested by others? It works for me everytime.

Sent from Yahoo Mail on Android