Kaisercat,
I think I first spoke to you at the beginning of June this year, which is when my C3 stopped working properly. I think you were giving the same advice then, about only connecting to one device and telling people to troubleshoot, whilst I’ve been telling people to phone customer support, lol...I think it is always sensible to run through the various troubleshooting tips, just in case it is something as simple as trying to sync with 2 devices, which is what I believe your problem was, but I don’t think people should have to do this repeatedly, hoping the exact same sequence of events, such as you advise, is going to miraculously work. We shouldn’t have to spend days/weeks even, going through the troubleshooting advice, such as:-unpair, turn off Bluetooth, turn on Bluetooth, repair, reboot, attach Fitbit to charger, do soft reboot, repeat x 10, do hard reboot, lose all data, remove from app, remove app, reload app, set up C3 as if a new device, device found by app but not found by iPad/iPhone Bluetooth, turn off Bluetooth, wait 10 seconds, turn on Bluetooth, device found by Bluetooth but still won’t pair, try this x 100, still not pairing, or pairs but won’t sync, repeat entire process, this time Fitbit app can’t even find your C3, go to bed and sleep on it, repeat, Fitbit losing time, still not discoverable, repeat x 7 days, give up, Fitbit now an hour slow, therefore not even useful as a watch. It invents the number of stairs climbed, like 12 flights of stairs when you’re sat at home all day(no stairs in home).
My advice would be, try the simple troubleshooting tips, but don’t waste time repeatedly doing so. If you cannot get your C3 working probably after this, phone the support line. Someone has very helpfully posted the number for if you’re in the USA. If you’re in the UK, it appears they have made it more difficult for us as the link I followed back in June is no longer an option, unless you subscribe to premium. You can email or communicate via twitter, or chat, but that didn’t work for me as I was constantly being sent the list of, ‘try this, try that,’ despite me saying I had tried everything eve4 suggested and more. Other people have been able to sort out getting a replacement by this method of communication though, so maybe worth trying, if you don’t want to actually speak to someone on the phone.
Speaking to an actual person, having a 2 way conversation was what finally sorted out getting a replacement.
I have managed to find this contact number for the UK:0208 865 3243, but have not tried to phone it, so don’t know if it’s an up to date number.
Anyone here from the UK have a current phone number?
I don’t really think the Fitbit packaging needs to say anything about ,’if you don’t know how to troubleshoot, this product might not be for you’’. This seems to imply that people should be prepared to buy a defective product as any issues can be solved by running through troubleshooting instructions. I think it would be more appropriate to say,’buy at your own risk:be prepared to waste time troubleshooting, or phone this number************** and we will hopefully be able to send a replacement, or authorise a return’.
Oh, and to answer your question Kaisercat, my replacement is still syncing ok after 3 months use, including an iPad iOS update, which I was worried would send it crazy again. However, I still have issues with the accuracy of data, especially the number of stairs climbed. I live in a ground floor property with no stairs, yet I regularly see that my C3 has invented stairs for me, like saying I’ve climbed numerous flights of stairs, when all I’ve done is walked along a flat, even pavement, going to the supermarket down the road from me.
I’m not too bothered by that, but it does make me wonder if other data is incorrect as well, like steps and sleep schedule (I don’t think my sleep information is accurate, tbh)
Anyway, I hope I can post this as fitbit hasn’t let me post twice already today...not sure why?
