FitBit Charge 3 wont sync or update.

[1664Fireman]

My Charge 3 stopped tracking sleep, syncing. Won’t recgnize Bluetooth after working fine for one week. I have reset everything and now it won’t see the charge even though all other Bluetooth devices work with my phone (iPhoneXS). Attempted to call customer service but can’t seem to get past the login because none of their associates can speak English well enough to input my email address. This is ridiculous. I pre-ordered this device and it has been a bust so far!! It fails to track my sleep for the past 3 nights and won’t aync at all!! 

Moderator Edit: Format + Word Choice

[Kaisercat]

Sorry about the ALL CAPS.  I was not yelling but showing this should be printed on the box.  Don’t work or get paid by FITBIT.  Actually I wrote a thread telling how to increase battery life. Telling how the battery % is kind of messed up.  I posted for about 5 days during the week and after day 8 still had 15%.   No one replied.  Maybe the moderator deleted it?  https://community.fitbit.com/t5/forums/editpage/board-id/charge3/message-id/94952/load-autosave/true...

[Kaisercat]

Burnout posted: And in general, nobody should be selling a device to the general public that requires this much tinkering get it to perform a basic, essential function that all other devices seem to do flawlessly.

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I agree with that.  What % of FITBITS sold do you think have problems?

[Lesnes55]

Thanks for the apology.

Today I called the 877-623-4997 you provided after 30 minutes doing everything they asked me to try they sent me a link. The link allowed me to choose either a free replacement or 50% off a different version. I should have my new Charger 3 in about a week.

Thanks for your help

Sent from Sharon's iPad

[Kaisercat]

Right on Sharon!  Hope you have better luck this time.  I’m sure you will.  Just remember it’s not a perfect counter and don’t be surprised if it makes up steps you have never climbed.  I can’t take credit for the # you called.  Maybe BURNOUT gave you the number?  GL

[burnowt]

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@Lesnes55 wrote:
Thanks for the apology.

Today I called the 877-623-4997 you provided after 30 minutes doing everything they asked me to try they sent me a link. The link allowed me to choose either a free replacement or 50% off a different version. I should have my new Charger 3 in about a week.

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Sorry it took longer for you, but hopefully this will get you by until you can look into alternatives.

Just replying & quoting because you posted the number and, gosh, look! Another 4-5 replies of idle chatte burying it.

[Sandersjb]

I have done all of these steps multiple times an my Fitbit still will not sync. I haven’t even had it a year. How do I get Fitbit to replace it?? 

[Lesnes55]

I called the 877-623-4997 (Canada and USA) after about 30 minutes doing everything they asked me to try they sent me a link. The link allowed me to choose either a free replacement or 50% off a different version. I should have my new Charger 3 in about a week. 

[SunsetRunner]

And what good will a new Fitbit do?  It won't sync either until they figure out the solution.  

[Catcrazy]

I have had my replacement for about 4 months now and so far have had no problems with syncing...fingers crossed, touch wood etc...however, I haven’t left my iPad plugged in overnight as  it wants to update to the latest iOS and my Fitbit app is telling me they know there is a problem with syncing due to this update! Therefore I am worried of having to go through the hassle of that happening!

[burnowt]

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@SunsetRunner wrote:

And what good will a new Fitbit do?  It won't sync either until they figure out the solution.  

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My replacement has been working for 2 months. I think it's possible that a a large number of them were defective and they've since corrected it. But if I could've easily returned it for a refund, I would have, given my experiences with the C2 and now C3.

[Jennywren26]

After not being able to sing at all in the end with my charge three I gave up and rang them, they were brilliant they’ve sent me a replacement and the replacement is absolutely superb works far better than my other one ever did

[Jennywren26]

I emailed themFirst which created a job number explained my issues, they replied with some suggestions which I tried but they didn’t work so I rang them I am in the UK so I had to ring A 0800 number, The bloke I got through to was in the USA and he was so helpful, you just have to pursue they will send you a replacement or a 50% off deal

[SunsetRunner]

So, basically from this we know that:

1: The Charge 3 as sold is defective, and they will send an updated replacement to you, or

2: In order to save face, they will give you a 50% off deal.

But never publicly admit there is a problem. Nor address it for those of us stuck with the purchased hardware.

I smell WISH.com in all of this, not sure why....

[Kaisercat]

Hey CatCrazy,

My C3 works fine after the 13.1.3 upgrade for my iPhone 8+.  

[BarNone]

I'm now on a replacement for my first Fitbit that failed. It now fails to sync after all the Best Answers above.

Why am I wasting my money on unreliable products? Never again

[Jennywren26]

It took ages to sync my replacement I switched off every Bluetooth device that was nearby and logged in and out of the app after trying everything else under the Sun and about to throw it to the window that seem to work,

[SunsetRunner]

It has taken too long for Fitbit to fix this problem of not syncing with the new Apple upgrade.  I no longer have faith in them and have returned my Fitbit to COSTCO where I received a full refund.  I will never buy a FITBIT again.

[Dsereday]

I don't know if this has been answered for you yet or not but mine was doing the same thing. Go to Apps and force quit FitBit ----> Turn off blue tooth -----> restart phone -----> Turn on blue tooth and pair device ---> open FitBit app and sync. 

It's a pain and stupid but it worked. 

[Krazsian]

Switched to HR Charge 3 last week.  Everything appears to be working except I cannot set up all-day sync. I did everything that was suggested but the all-day sync will not turn on. It is annoying that I have to sync constantly because I am concerned about losing my progress. Seeing all the threads, it does not appear that Fitbit has been able to solve the problem. BTW - I have an iphone XS with ios13 installed. Problems started when I upgraded my phone to ios13. I do not believe that this is a tracker issue but it is an issue with Fitbit. Has anyone been able to set up all-day sync with HR Charge 3 yet? Just wondering.

Thanks

[Kaisercat]

Spoiler

Try pairing again and make sure you have ALLDAY SYNC on in the FITBIT app.  I have my ALL DAY SYNC off because it is a battery drain.  Gl