Fitbit app 3.3.1 crashes when editing voice cues

[Skottee7471]

with the latest update i have not been able to change the time cues for running.  i go in to reset it but the app just crashes and nothing has changed.  i tried changing it on this page and seeing if it would sync up but it doesnt

Moderator edit: updated subject for clarity

[drdl]

Great Apple - we like FITBIT - not the Apple Watch....

[Rich_Laue]

This seems to be a known issue carried over from 3.2.1

[kcrisp51]

Don’t think anything has changed yet. Complete new cosmetic upgrade but still no fix for the voice cues.

Ken Crisp

Sent from my iPad

[dafydd]

iPhone XS w/ iOS 12.4

FitBit 3.3.1 (857)

Charge 3: 20001.63.5

Logged out & logged in

Icon -> Exercise Tracking -> Frequency

0.5 mi: Crash

1.0 mi: Normal

1.5 mi: Crash

All remaining options are normal. It's just the frequencies noting the half mile that cause the app to crash.

[drdl]

you will have to ask Fitbit employee

[drdl]

Apple has no incentive to be helpful here.

Sound to me like unfair business practice.

[LZeeW]

Hello @mdcbk and a warm welcome.  This bug appeared with an iOS app update.  It is an app issue, not a Charge 2 issue.  Fitbit has been made aware of the bug.

[SunsetRunner]

If I select 0.5 or 1.5 mile distance cues the app crashes every time. I am able to select any other distance without a problem. 

Uninstalled the app, downloaded it again from Apple App Store. Re-paired my Charge 3.  Did not help. 

Reset & restarted the Charge 3. Did not help. Select any value with a 0.5 mile increment and the app crashes.

[KateFitbit]

@SunsetRunner I moved your post to this thread. Our team is currently aware of this issue with the iOS app. We hope to have it fixed soon.

[MrsAlf2013]

Is there any update? I have the Inspire on Iphone 10 and the same issue is still occuring... I've tried the suggested fixes but no luck, the app continues to crash. Please let us know? 

[Biker1234]

Rebooting the phone does not correct the issue.

[cwjordan]

I upgraded to version 3.4 of the Fitbit App which came out this morning and it fixes this problem.  I can now select the 0.5 and 1.5 mile voice cue frequency without problem.  Thanks!

[kcrisp51]

WooHoo!!!  Problem fixed in last update.

[LizzyFitbit]

Hi @MrsAlf2013, @Biker1234, @cwjordan and @kcrisp51. It's good that the community is growing! 

 @cwjordan and @kcrisp51, I'm glad to hear that the update for the Fitbit app fixed this issue. Now you can edit your cues and be back to crush your steps! 

@MrsAlf2013 and @Biker1234, thanks for troubleshooting this issue with the steps posted in this thread. Let me share that our team has just released a new update for iOS to improve the performance of the app. If you've not done so, I'd recommend to update the Fitbit app with the steps described in this help article. If the issue persists, don't hesitate to reply back.

Catch you later!

[DF.]

I think the new update has fixed the problem. 

[MrsAlf2013]

Great news! Thank you 🙂

[DF.]

With this latest update the voice cues for half miles is working. 

Thank you very much. 

[kcrisp51]

Yup. GREAT NEWS!

Sent from my iPhone

[MacManJ]

The update fixed the 0.5 issue. It still will not show time in heart rate zones after a workout using the app. iPhone X running the latest IOS version.

Thanks

[LizzyFitbit]

Hi @DF., @MrsAlf2013, @kcrisp51 and @MacManJ. It's always great to see you here!

Thanks to all of you for updating the Fitbit app, as well for your patience. I'm glad that you're able to edit your cues correctly! Keep up the super stepping!

@MacManJ, about your other inquiry, our team is aware that the heart rate isn't appearing when syncing the workouts recorded by your Charge 3. They're currently working on this situation to bring a resolution as soon as possible. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution.

See you around!