04-15-2025
11:58
- last edited on
05-05-2025
09:42
by
LizzyFitbit
04-15-2025
11:58
- last edited on
05-05-2025
09:42
by
LizzyFitbit
No data being displayed when I select screen in app for weekly, monthly steps. miles etc.
Moderator Edit: Clarified subject
Answered! Go to the Best Answer.
04-29-2025 08:42
04-29-2025 08:42
I have uninstalled and reinstalled the app and now my historical cumulative data has reappeared.
05-05-2025 01:35
05-05-2025 01:35
Have you had any luck getting your data fixed yet please? I’ve just updated mine and now have no data!
05-05-2025 05:43
05-05-2025 05:43
Yes it worked for me and am now back to how it should be.
Good luck!
05-05-2025 07:16
05-05-2025 07:16
Well that’s good unfortunately not for me but they’re supposedly looking into it. Thanks for replying.
05-05-2025 09:51
05-05-2025 09:51
Hi everyone, and welcome to the new members.
Thanks for trying the steps suggested before. I'm glad the Fitbit app is showing the right data for some of you, and appreciate your efforts.
For the ones experiencing this issue, try uninstalling and reinstalling the Fitbit app on your iOS devices. Then reboot your phone and sync to check if your stats are displayed correctly. Please note that the data already synced on your account will remain there.
05-05-2025 09:59
05-05-2025 09:59
I’ve done all that still no joy. No one should have to mess around like this it’s ridiculous.
Thanks for posting.
05-10-2025 13:55
05-10-2025 13:55
Hi, after following the suggestion to delete the app and reinstall, and the reboot phone, all my historical data has gone. Is it retrievable?
05-10-2025 14:44
05-10-2025 14:44
Why are Fitbit continually advising users to uninstall and then reinstall the app when dozens of users have confirmed this does not work. Support here is appalling!
05-11-2025 04:25
05-11-2025 04:25
Well it did actually work to restore my steps graph and goal setting, but lost all my data… On a different thread, the suggestion was to log out before deleting the app, but I didn’t see that suggestion until it was too late.
05-15-2025 10:59
05-15-2025 10:59
Hi there, @PG67, @Jokeyjo and @dave360.
Thanks for the additional information, and your efforts while working on this matter. It was suggested to uninstall and reinstall the Fitbit app as this worked for other members, I'm sorry this wasn't your case. As I mentioned before, our team is aware of this situation and they're currently working to get it resolved.
I'll make sure to update this thread as soon as I receive more details.
05-16-2025 11:56
05-16-2025 11:56
Hi everyone.
Thank you for your patience and continued efforts. I'd like to share with you that our team released a new version of the Fitbit app. Because it's slowly rolling-out to all our members, I'd suggest to install it as soon as you see it available in the App store and check if your historical data is displayed correctly afterward.
I'm keeping our team informed of this situation, so please keep me posted on the outcome.
05-19-2025 10:43
05-19-2025 10:43
This finally worked. Thanks.
05-19-2025 14:23
05-19-2025 14:23
I’m still having this problem and I’m on the latest version
05-20-2025 08:14
05-20-2025 08:14
Welcome to the forums, @PaulWannaFit and @Coco42.
@PaulWannaFit I'm happy this got sorted out, and thanks for the update. Have a good one!
@Coco42 Thanks for joining this thread and even though you've the latest version, please try uninstalling and reinstalling the Fitbit app. Then, reboot your phone and try checking if your historical data is displayed correctly.
05-20-2025 09:16
05-20-2025 09:16
Thanks lizzy, I reinstalled and works now
06-02-2025 05:03
06-02-2025 05:03
I was having the same issue. Now, after deleting the app from my iPhone and reinstalling it, the historical data is showing properly.