Fitbit app on iPhone crashing

[shorner202]

i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.

Moderator edit: updated subject for clarity. 

[Karleelinne]

Happening to me too. App opened this morning once then couldn’t get it to open after that, it just kept flashing. Followed all the suggestions. Turned Bluetooth off, turned phone off and back on and still no help. Uninstalled and reinstalled the app and that did not help. 

The app will work sporadically now since this morning. Sometimes it opens and is there for about 5 seconds and closes and sometimes it just opens and quickly closes. 

[fastfrank]

I find that if I open it enough times, it will finally stay open.  It might take 5 tries, maybe 20 or more, but I can eventually get it.  However, if the phone goes to sleep, it starts the cycle over again.  

I'm just happy to see that it's a system wide problem with the app after the update.  Fitbit will eventually fix it, they often have problems when they roll out and update --- I don't think they do a very thorough job of beta testing.

[KieronW]

There seems to be a short term fix until Fitbit sort their shizzle out. This worked on iPhone XR with latest iOS 16.3.1 running:

1. Swipe down on Home Screen and switch wifi and mobile network icons off (not Bluetooth)

2. Swipe up to go back to Home Screen

3. Open Fitbit app

4. Swipe down again (DO NOT close the app or come off of the app screen)

5. Switch Wifi and mobile networks back on and swipe up to go back to app

6. Sync Fitbit as usual

You should be able to use app normally now. But only until you come away from the app in anyway - and then you have to go through the process again. But at least your synced and can check in through the day

[jprincess2013]

I am also having the same problem 

[mevans757]

Same happening for me. Tried restarting phone and reinstalling app multiple times. I'm considering getting an apple watch if this isn't resolved soon as I need the data for my workplace incentive program.

[MVS333]

I have reinstalled the app 3 times and it still closes on me. The second time I got to the login screen but after logging in it never loaded and closed again.  I restarted my phone, still no luck.  Help!

[Nik473]

So, I did everything that is listed below and mine is STILL not working.

[hchapman073]

i have installed the app then uninstalled it.. and reinstalled it to try to fix it.. i am trying to install the fitbit app on my iphone 11.. when i go to open the app it flashes then closes the app.. i already tried uninstalling then reinstalling.. i shut off wifi and am only using data.. i can't do anything with my fitbit if my app isn't working!! i can't log in, i can't do ANYTHING! it just flashes then shuts the app down.. PLEASE PLEASE HELP ME!!'

[Baldur9]

I was thinking the same thing, but the nail is for iphone and I am going back to Android.

[Rabbitears]

I’m having the same problem all morning on my Fitbit Charger3. Also on IPhone.

[Rich_Laue]

Hello, I've moved your iOS related posts, out of android, into the iOS board. 

[hchapman073]

my app won't even let me log in.. i literally just installed the app i went to open it, and it just flashed and the app shut down.. i tried uninstalling it then reinstalling it.. nothing! still can't even log into the app!

[Momii87]

Same issue here. When i try to open the app on my phone, it just disappears. I deleted the app and was going to reinstall it, but I don't know where to go to get it. When I check my Dashboard on my laptop, I get an error message, internal server error, please try again later. 

Is the app in the App Store?

[SKwalker1]

Same issue here, very frustrating 😡. I followed all the steps and deleted the app, reinstalled and still crashing.

[hchapman073]

i have iphone 11 and it's doing the same to me.. i can't even log in.. i go to open the app, it flashes and then the app shuts down.. i tried uninstalling and reinstalling it, but nothing.. still wont work !

[ecr1014]

Offloading App does not solve the crashing issue. The suggestion did not help. 

[Momii87]

I found the app. Note, you won't find the Fitbit app in the iTunes store!😂

[Momii87]

Downloaded the app, but still having the same problem, it wont launch and stay open.

[Granamber]

Thanks for that advice, I have managed to get mine open also using that tip.
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[zigige]

Its the same on my android device

Sent from my iPhone