03-01-2023
17:08
- last edited on
03-02-2023
09:11
by
AndreaFitbit
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03-01-2023
17:08
- last edited on
03-02-2023
09:11
by
AndreaFitbit
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i have a iPhone 13 Pro fully updated and fitbit ver 3.76. When i try to start the app if flashes and goes away.
Moderator edit: updated subject for clarity.
Answered! Go to the Best Answer.
03-02-2023 07:33
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03-02-2023 07:33
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Happening to me too. App opened this morning once then couldn’t get it to open after that, it just kept flashing. Followed all the suggestions. Turned Bluetooth off, turned phone off and back on and still no help. Uninstalled and reinstalled the app and that did not help.
The app will work sporadically now since this morning. Sometimes it opens and is there for about 5 seconds and closes and sometimes it just opens and quickly closes.
03-02-2023 07:33
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03-02-2023 07:33
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I find that if I open it enough times, it will finally stay open. It might take 5 tries, maybe 20 or more, but I can eventually get it. However, if the phone goes to sleep, it starts the cycle over again.
I'm just happy to see that it's a system wide problem with the app after the update. Fitbit will eventually fix it, they often have problems when they roll out and update --- I don't think they do a very thorough job of beta testing.
03-02-2023 07:34
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03-02-2023 07:34
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There seems to be a short term fix until Fitbit sort their shizzle out. This worked on iPhone XR with latest iOS 16.3.1 running:
1. Swipe down on Home Screen and switch wifi and mobile network icons off (not Bluetooth)
2. Swipe up to go back to Home Screen
3. Open Fitbit app
4. Swipe down again (DO NOT close the app or come off of the app screen)
5. Switch Wifi and mobile networks back on and swipe up to go back to app
6. Sync Fitbit as usual
You should be able to use app normally now. But only until you come away from the app in anyway - and then you have to go through the process again. But at least your synced and can check in through the day

03-02-2023 07:34
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03-02-2023 07:34
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I am also having the same problem
03-02-2023 07:34
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03-02-2023 07:34
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Same happening for me. Tried restarting phone and reinstalling app multiple times. I'm considering getting an apple watch if this isn't resolved soon as I need the data for my workplace incentive program.

03-02-2023 07:34
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03-02-2023 07:34
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I have reinstalled the app 3 times and it still closes on me. The second time I got to the login screen but after logging in it never loaded and closed again. I restarted my phone, still no luck. Help!
03-02-2023 07:34
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03-02-2023 07:34
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So, I did everything that is listed below and mine is STILL not working.

03-02-2023 07:34
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03-02-2023 07:34
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i have installed the app then uninstalled it.. and reinstalled it to try to fix it.. i am trying to install the fitbit app on my iphone 11.. when i go to open the app it flashes then closes the app.. i already tried uninstalling then reinstalling.. i shut off wifi and am only using data.. i can't do anything with my fitbit if my app isn't working!! i can't log in, i can't do ANYTHING! it just flashes then shuts the app down.. PLEASE PLEASE HELP ME!!'

03-02-2023 07:34
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03-02-2023 07:34
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I was thinking the same thing, but the nail is for iphone and I am going back to Android.

03-02-2023 07:36
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03-02-2023 07:36
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I’m having the same problem all morning on my Fitbit Charger3. Also on IPhone.

03-02-2023 07:36
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03-02-2023 07:36
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Hello, I've moved your iOS related posts, out of android, into the iOS board.

03-02-2023 07:37
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03-02-2023 07:37
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my app won't even let me log in.. i literally just installed the app i went to open it, and it just flashed and the app shut down.. i tried uninstalling it then reinstalling it.. nothing! still can't even log into the app!

03-02-2023 07:38
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03-02-2023 07:38
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Same issue here. When i try to open the app on my phone, it just disappears. I deleted the app and was going to reinstall it, but I don't know where to go to get it. When I check my Dashboard on my laptop, I get an error message, internal server error, please try again later.
Is the app in the App Store?

03-02-2023 07:38
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03-02-2023 07:38
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Same issue here, very frustrating 😡. I followed all the steps and deleted the app, reinstalled and still crashing.

03-02-2023 07:39
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03-02-2023 07:39
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i have iphone 11 and it's doing the same to me.. i can't even log in.. i go to open the app, it flashes and then the app shuts down.. i tried uninstalling and reinstalling it, but nothing.. still wont work !
03-02-2023 07:39
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03-02-2023 07:39
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Offloading App does not solve the crashing issue. The suggestion did not help.
03-02-2023 07:39
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03-02-2023 07:39
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I found the app. Note, you won't find the Fitbit app in the iTunes store!😂

03-02-2023 07:40
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03-02-2023 07:40
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Downloaded the app, but still having the same problem, it wont launch and stay open.

03-02-2023 07:43
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03-02-2023 07:43
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Sent from Mail<> for Windows

03-02-2023 07:44
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03-02-2023 07:44
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Sent from my iPhone

