Fitbit app shows the number 96

[zimruc]

On my iPhone screen there is a number 96 on the Fitbit app and I can’t see why?

Moderator edit: updated subject for clarity

[joylin]

You're welcome.

[WilsonFitbit]

Hello @GailPowell1. Welcome to the community forums! 

In order to further assist, could you please let me know if the 73 number is on the Fitbit symbol on the Fitbit App icon? 

I look forward to your response. 

[GailPowell1]

Thank you
Yes it does appear on the icon (73)

Sent from my iPhone

[Sparrowgirl76]

My Fitbit app on my I phone has been showing 101 for several weeks now . I have done a hard reset for the Fitbit , deleted and reinstalled the app several times and also “ forget “ device on Bluetooth . Any ideas ?  thanks 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @Sparrowgirl76. Welcome to the community forums. 

Thank you for the information and for the troubleshooting steps you've followed. Is the 101 number on the Fitbit icon in the Fitbit App on your phone? Is this about notifications? 

I look forward to your response. 

[Sparrowgirl76]

The 101 shows on the top right hand corner of the Fitbit icon . It
doesn’t go away with any of the previously mentioned hard resets etc .
Thank you

[WilsonFitbit]

@GailPowell1 Thanks for your confirmation. 

I'd like to let you know that this inconvenience has been reported to my team and they are currently working on a prompt resolution. For more tips and updates, I've merged your posts to this thread. Thanks for your patience. 

See you around. 

[WilsonFitbit]

@Sparrowgirl76 Thank you very much for the information. 

I also appreciate the time you've taken to report this matter and thanks for the efforts in trying to resolve it. I'd like to let you know that my team is currently aware of the inconvenience and I hope a resolution can be found soon. 

On a side note, I've merged your posts to this thread for tips and suggestions. 

See you around. 

[GailPowell1]

Thanks
Will someone contact me with a resolution so I can sort it?

Sent from my iPhone

[PoppaJohn-55]

Go to your old notifications that you most likely previously read. Delete them and get out of the App. Go back into the App and if old notifications are back delete them once more and get out of the App again. When you go back in the notifications should be permanently deleted. If not continue same steps until they have deleted. In my case 2nd time around took care of it

[Sparrowgirl76]

Thank you for your help . I await the issue being resolved .

[joylin · Accepted solution]

Gail, this is the fix.  I posted it on the 20th:

  Log out of the app, power the phone off and back on again.   What did not work was deleting the app and reinstalling.

The fix:  Log out of the app, power the phone off and back on again.   What does not work is deleting the app and reinstalling.

Moderator edit: merged reply

[SunsetRunner]

I’ve been trying to figure out how to clear the red “1” notification that’s on my phone app.  I don’t see anything that needs clearing. Thanks

[slothspeed]

It shows that I have 1 notification on my app, I can't find any place where I have anything I can click or do to get rid of that 1 annoying red circle. I've checked every page and corner of the app and I even uninstalled and reinstalled the app. I like being able to see texts and other notifications on my Charge 4, if I disable the notifications on my phone will I still get the vibrations and alerts on my fitbit when I'm getting calls and texts? 

Moderator edit: subject for clarity

[WilsonFitbit]

Hello @slothspeed. Welcome to the community forums. 

I'm sorry for the experience and thank you for the detailed information and for the troubleshooting steps you've followed prior to posting. Regarding your question, I believe that if you disable notifications on your phone, you won't be able to get notifications in your Fitbit device. For further information, I recommend visiting this help article: How do I get notifications from my phone on my Fitbit device?

On a side note, seems that this inconvenience is related to the one reported in this thread and please note that our team is currently aware of the inconvenience and I hope a resolution can be found soon. Thank you for your patience and understanding. 

Also, I've moved your post to this thread for additional tips and updates. 

See you around. 

[gztyp7]

Once you verified you have no messages or notifications to clear out.... log out of the app on your iPhone, then power down the phone. Restart after 30 seconds and you should see the red number gone. Worked for me.

[SunsetRunner]

👍🏼  Thank you!

[Regina6]

That doesn’t work for me. The app and my phone since 6/23 will not find my versa 2. I have most updated iOS and Fitbit app. Neither are new to me. 

I have logged out, closed out, restarted. 

I have deleted the app. 

i have charged my phone and tried all of this from the charger. 

I have turned Bluetooth on and off. 

I have checked the notification settings. 

what is the fix? I don’t want to do a hard reset on my watch and lose two nights’ and a day’s worth of data. 

[Howard_____fan]

I just logged out and logged back in and that got rid of my number!

[RosemariePz]

Didn’t work for me I have the iPhone