Food log not working

[Maisiemugwump]

When adding a new food from the food database I just keep getting the spinning icon. This is happening more and more so frustrating when you are trying to log your food. Have tried logging out of the Fitbit app. Shutting the phone down then logging in again no success 

Moderator edit: subject for clarity 

[LiliyaFitbit]

Welcome to the Fitbit Community, @Rsullivan13.

Thanks for the details shared in your post and for already trying to resolve the issue. I recommend doing the following:

1. Log out from the Fitbit app.
2. Verify if the Fitbit app is updated to the latest version. For instructions, see this help article.
3. Force quit the Fitbit app.
4. Reboot your phone.
5. Open the Fitbit app and try to log food: How do I log food in the Fitbit app?

If the issue persists, please provide the model of your phone and the OS version. I will be glad to investigate further. 

Looking forward to hearing back from you.

[jrasmussen]

Hello! Yes, I am using the app version 3.41.1. My device is an iPhone 6s and I am running iOS 14.5. Thank you for your help!

[LiliyaFitbit]

Thank you for your reply, @minitor.

I appreciate your efforts and the additional details. I am sorry to hear about the frustration this situation has caused. I would like to advise that our team has released a new version of the Fitbit app (3.41.1). You can check which version of the Fitbit app you have by doing the following: tap the Today tab in the Fitbit app > your profile picture > Help. The app version is at the top. To update the app, please follow the steps in How do I update the Fitbit app? 

If the issue still persists after that, please provide the OS version of your phone. I will be glad to investigate further. 

Looking forward to hearing back from you.

[Rsullivan13]

It is still acting up.  I have an iPhone 6s and the software was just updated (14.5).

thanks, 

Rachel

[LiliyaFitbit]

Thank you for your reply, @cdaughe1.

I appreciate the additional details. I understand your concern and would like to advise that the new version 3.41.1 has been fully released today. Please check if the issue persists after updating the app. 

I'll be around.

[Maisiemugwump]

Hi I got fed up with it’s constant failing and bought the Nutracheck at extra cost and it synchs to Fitbit

Sent from my iPhone

[marelemar]

On 4-29-21 I am up to IOS 14.5, i’ve deleted snd re-installed app, reset network settings on iPhone, clear all Safari cache (I know, I know), removed all my location history (just in case) and rebooted the phone. So far, nothing. Next will either be to completely reset snd restore or call support.

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I aldo tried deleting app cache. Nothing.

[SunsetRunner]

My iPhone 6s just updated to iOS 14.5 and the Fitbit app is version 3.41.1 (1050). My Fitbit Charge 4 recently updated within the last 4 or 5 days to version 48.20001.100.34.

I am still having a problem with slow and sometimes never being able to input my food. Whether I select from the recent or frequent list, start typing to search, or use the barcode scanner doesn't seem to matter. It's 50% chance it's going to work or I just get the spinning wheel spinning constantly.

Also, I'm still having a problem with the calories not properly being displayed. When selecting recent or frequent food, the "previously eaten with" list all shows 0 calories. To fix it I have to select the quantity and change it to make the calories appear. I can then change the quantity back to the original quantity and the calories are properly calculated/displayed.

Any help at all would be greatly appreciated.

[LiliyaFitbit]

Hello everyone, thanks for your participation in the Community.

Thank you for the information and for taking the time to report this matter. I understand that this can be very frustrating and appreciate your troubleshooting efforts and the additional details. I've forwarded your comments to our team so they can further investigate this situation. I'll update this thread once I receive more details. Thank you for your patience and understanding. 

Please note that I've merged your posts to this single thread to keep our forums organized. 

I'll be around.

[marelemar]

Thank you.

[marelemar]

3.41.1 (1050). My Fitbit Versa 2

[cdaughe1]

The Fitbit app update did not resolve the problem. What next?

[MKBCA]

Is this only happening with iphone6? If delete and reinstall the app what is lost in the data. 18 MOs of food logs are at risk.

[MKBCA]

iPhone 6 - have done the force close and restarting phone; sometimes works but not long term. Slow food database and v slow water log registering entries. Started about a month or so ago. If only affecting iPhone6 then FB not supporting that device since Apple no longer updating the iOS?

[MKBCA]

It had started with my Charge3 about a month or so and is worse now with my Charge4 that I got 3 weeks ago. IPhone6 not 6+ so iOS is 12.5.2 but phone says it is up to date

[MKBCA]

FB app updates 3 days ago - since then hard close and iPhone start several times - still slow database and water log - no change

[MrCode2k]

I'm also experiencing this slow food log issue.  I have the latest version of iOS and Fitbit app.  I use an iPhone X and 90% of space in my phone is free. This is an IOS issue because I have no performance problems when logging food using the W10 app.

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A work around while Fitbit tries to fix the issue.  I didn't experience any issues logging food using the W10 app.

[marelemar]

Version 3.41.1 (1050) is the one most everyone is saying they lave with IOS 14.5

[MrCode2k]

I noticed the performance issue months ago and the performance has just been deteriorating since.  At this point the feature is just unusable.

[MKBCA]

My Charge3 worked with database all of last year but I noticed the response began to slow earlier this year. Using the Charge4 made no difference and the response is worse now. Google? iPhone 6? Fitbit? Or?


Sent from Yahoo Mail for iPhone