11-21-2017 11:33 - edited 02-07-2018 09:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


11-21-2017 11:33 - edited 02-07-2018 09:47
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Hi Everyone, our team has reported this issue is resolved. If you haven't already, please update your app to version 2.45. I'll be closing this thread for new comments. If you are experiencing GPS issues with your tracker and iOS device, please see the help pages below. If that doesn't resolve the issue please post a new comment.
I've merged a few threads together. Our team is aware of some users having issues with GPS intermittently disconnecting during exercise after updating to iOS 11. Users see incorrect distance or see "Check Fitbit App" message. I do hope to have a fix soon and will update this thread when I learn more.
If you haven't already, check out this article on why GPS isn't working for potential fixes. If you are still experiencing this issue you may also want to try tracking your run with MobileRun and GPS as a workaround.
Actively managing your weight? Find accountability buddies on the Manage Weight board
09-22-2017 05:09
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-22-2017 05:09
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
My Charge 2 keeps telling me to check FitBit app when I try to use it for tracking GPS, but the app is fine. This is since I updated the IOS yesterday morning.
09-22-2017 14:07
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post


09-22-2017 14:07
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
@Alicat2104 Thanks for your report on this issue! We received a few other reports issues with GPS issues after updating to iOS 11. Our engineers are currently investigating. I'll update this thread as soon as I know further.
Actively managing your weight? Find accountability buddies on the Manage Weight board
09-23-2017 02:39
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-23-2017 02:39
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Hiya. I'm also having this issue since this morning, and I haven't upgraded to ios11 yet. Guessing this is an overall GPS issue?

09-24-2017 04:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-24-2017 04:24
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Having the same problem since updating to iOS 11. Hope Fitbit sort it soon.
09-24-2017 09:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-24-2017 09:51
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Same. Sprint deal with iPhone 8. Traded in 6. Backed up from old phone. Does not track/map the rides. It does log the exercise time, heart rate, calories, etc., but no route information with the cool map, distance, avg. speed, etc.
09-24-2017 16:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-24-2017 16:37
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I'm also having this problem. I am using an iPhone 6s Plus 64 gig running the latest IOS11.0 with a Charge 2, if this helps. Also the FitBit app keeps crashing, while I am using it, mostly when using the challenges or community sections. I am running the latest app version 2.40.1 (719).

09-24-2017 18:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-24-2017 18:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
My Blaze GPS is not working either since iOS 11.
09-25-2017 07:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-25-2017 07:38
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
From what I can tell, mine seems to be limited to a GPS problem. I have Charge 2. The old app seems to be working fine on counting steps, sleep, calories, etc. and it knows I was exercising for X amount of time on a bike because I chose the "bike" activity on the Charge before the ride. Just not tracking where I went, map, distance, elevation changes, avg. speed, etc.

09-26-2017 12:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-26-2017 12:02
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Same here. All was working fine with my Blaze until I updated to IOS 11!
09-27-2017 00:05
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-27-2017 00:05
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I haves updated to iOS11.0.1 and problem is solved. gPS working now
09-27-2017 00:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-27-2017 00:32
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Get Outlook for iOS

09-27-2017 06:52 - edited 09-27-2017 06:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-27-2017 06:52 - edited 09-27-2017 06:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
I have also updated to iOS 11.0.1 and the problem is still there.
It can be resolved temporarily by rebooting your phone and starting the GPS tracking on your Fitbit *before* connecting any other Bluetooth devices such as Bluetooth headphones. If you connect another Bluetooth device to your phone prior to starting GPS tracking, you'll be back to the "Check Fitbit app" issue.
09-27-2017 06:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-27-2017 06:56
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
- Who Voted for this post?
Make the most of each and every day, Suzanne Purtow
09-29-2017 06:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-29-2017 06:18
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
i've had the same issue since ios11 came out. is there a fix yet?

09-29-2017 06:21
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-29-2017 06:21
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Get Outlook for iOS

09-29-2017 06:58
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-29-2017 06:58
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Sent from my iPhone

09-29-2017 07:00
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-29-2017 07:00
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
CycleGuy what exactly did you do?

09-29-2017 08:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-29-2017 08:11
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
Get Outlook for iOS

09-29-2017 08:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post

09-29-2017 08:15
- Mark as New
- Bookmark
- Subscribe
- Permalink
- Report this post
I've noticed that it says "open fitbit app" if you open it. then do the double tap to close all your apps. then open the fitbit app again it will sync. its annoying to do but works

