Hourly activity not showing correctly in the app.

[Bora406]

My Blaze is showing that I had 9/10 hours where I met at least 250 steps per hour but the app is only showing 2 hours.

help?

Moderator Edit: Clarified Subject.

[Michaela85]

My app is showing different hourly achievements from charge 3

[LizzyFitbit]

Hi @Michaela85, welcome on board!

Thanks for letting me know that the Hourly Activity Goal isn't the same on both, your Charge 3 and the Fitbit app. Our team is aware of this situation and they are currently working to identify a resolution as soon as possible. In the meantime, I'd suggest to continue syncing your device, as well make sure to keep your device and Fitbit app updated to the latest version.

If you need anything else, let me know.

[Btaylor14]

My charge 3 has stopped tracking my 250 steps per hour correctly. I see this has been going on for over a year. I’ve also noticed a few months ago that it shuts off randomly. It is very annoying. And yes, I have tried it all...shut down device, deleted the app, etc...nothing has worked. I am very frustrated. I never had any issues with my charge 2, but the 3 has been nothing but trouble. 

[MarcoGFitbit]

Hello @Btaylor14 thanks for joining the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know about the troubleshooting steps you've tried so far. Please note that as @LizzyFitbit mentioned, our team is aware of this issue affecting the hourly activity and they're working towards a prompt and proper resolution.

Now, when it comes to your Charge 3 shutting down randomly, I would like to suggest you to perform a factory reset on it. Keep in mind that a factory reset will remove apps, stored data, personal information, credit and debit cards (for Fitbit Pay-enabled devices), and saved settings, so please sync your Charge 3 one last time before proceeding:

To factory reset your device:

On your device, open the Settings app > About > Factory Reset or Clear User Data.

After the factory reset, you will need to set up your Charge 3 as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

Thanks for your patience and understanding, if there's anything else we can do for you, please feel free to reply. 

[gracie2128]

I have my iphone and my fitbit versa which is only 2 months old.  Initially I was having issues with it not syncing with my WW app, but then it started not being able to find the fitbit at all on the app, until I forgot the fitbit and added it as new, and restarted during the search process.  Went through all the steps to connect it and FINALLY got it working, but still have to restart it once a day to get it working properly.  NOW though it's missing active hours, versa said 11/11 yesterday app said 10/11...today versa shows 11/11, app shows 8/11.  this is very ridiculous.  It's just a cascade of one issue after another at this point.  So frustrating that there's now fix for this!  Thankfully after speaking with support they issued me a replacement versa, will come back and update when I receive it, if there is any further issues!

[LizzyFitbit]

Hi @gracie2128. Welcome to the Community Forums. I'm sorry for the delay in my response.

Thanks for letting me know about your Versa, as well for your efforts in trying some troubleshooting steps to get fixed it. I see where are you coming from and I'm sorry that you've had this experience. Fitbit always works on our products based on the Community posts, to bring a new experience with them.

I'm glad to hear that you'll receive a replacement. Once you have it, remove your old Versa from the Bluetooth settings and setup the replacement device so it can connect correctly. Don't hesitate to let me know if you need anything else.

Keep me posted!

[Jnwinidb]

I started having this issue today with my Versa Lite that's only a month or so old. My versa shows 6 hours active so far today and the app only shows 4. 

[LizzyFitbit]

Hi @Jnwinidb, welcome on board.

Thanks for letting me know that your Versa Lite is having the same behavior. Our team is aware that the hourly activity isn't showing correctly on the Fitbit app and they'll make sure to keep working on this so it's resolved as soon as possible. In the meantime, make sure to keep the Fitbit app up to date, as well to have the All day sync enabled.

I'll be around if you need anything else.

[Brisvegaselle]

Same thing is happening to my Versa as well - twice this week now.  I've completed all of the trouble shooting suggestions and still not showing. 

Will wait to see the outcome of the investigations 🙂

[TimothyBuf]

I am having same problem!  

[LizzyFitbit]

Hi @Brisvegaselle and @TimothyBuf. Welcome to the Community Forums!

Thanks for letting me know that the same is happening to you, as well for the troubleshooting steps that you've tried. Our team keeps checking the comments posted in the Community and they'll continue working on this situation to get it resolved. I appreciate your patience and if you have any other concern, feel free to contact me.

See you around! 

[Iggysue]

This is happening to my Fitbit Ionic as well.   MOST irritating - it has been happening since I got this tracker 18 months ago.  When will they get this issue fixed?  I just don't understand why my tracker records activity properly, but when it syncs to the iPhone, it shows missed hours of activity.  If you are motivated by turning everything green by the end of the day, this is most jarring, and it happens more and more often.  When this tracker is ready for replacement, will probably move to apple watch if this isn't fixed STAT.  Life is too short to be annoyed frequently by what is supposed to be a support tool.

[RicardoFitbit]

Hello @Iggysue I'm happy to continue providing assistance, welcome to our Community Forums! My apologies for the delay in responding.

Thanks for sharing your thoughts and the experience you had with our Ionic device, I totally understand your situation and how frustrating this matter can be for you. Please note that Fitbit is always striving to improve out products and services, therefore, the feedback that was submitted in your post is appreciated. Please refer to the previous reply explaining that we're aware of this situation and working towards a resolution as soon as we can. 

Don't hesitate to contact me back if you need anything else. 

[EdCr]

Same thing happened today with my versa. What is the fix. Everything syncs except hours activity. Complete random

[kalett]

I'm having this same issue with active hours not syncing correctly. When can we expect a resolution if it's been over a year? 
Is this random or everyone? Should I return my Charge 3 for a new one?

[Jnwinidb]

I think it's random as I've only had it happen a couple of times.

[Steveb101]

Yes, it is random, but for my Charge 3 it happens nearly every day.

[Btaylor14]

Sent from my iPhone

[RicardoFitbit]

Hello again! It's a pleasure to continue providing assistance, my apologies for the delay in responding. I'd like to give a warm welcome to our Fitbit Community @EdCr @kalett @Jnwinidb @Steveb101 @Btaylor14. 

I'd like to share that our specialized team is aware that the hourly activity isn't showing correctly on the Fitbit app for some users, they're working to resolve this matter as prompt as possible as we totally understand how frustrating this matter can be for each of you. In the meantime, make sure to keep the Fitbit app up to date, as well to have the All day sync enabled. I recommend you to check this post for more information and details. 

I'll be around, let me know if I can do anything else for you guys.

[TravenTM]

So it's been more than a year that this glitch has been identified and it's still not resolved?  Doesn't that seem a little excessive?  And what about all these missed hours?  Are they going to retroactively add in so that our days are complete?

You can bet that if this issue had anything to do with money or accounting it would be fixed lickety split. but since it's just user-based and has no bearing on profit it's shoved to the back burner.

Less talk, more action.  Either fix it or we can take to twitter and start affecting your bottom line over broken promises!