Issues syncing after updating to 13.4.1

[KateFitbit]

Update 5/15/2020:

Please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:

1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device

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I've merged several reports together. We're currently reviewing reports on customers having issues syncing after updating to iOS 13.4.1. 

Please check out this article for iOS troubleshooting tips. 

Thanks very much for your reports. 

[Sally2020xx]

Hi that’s just not right.Fitbit devices are not synching to Android Devices either


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[Sally2020xx]

You can’t sell products that aren’t fit for purpose. If they don’t have the technology And know how to fix issues within a short time frame then they shouldn’t be in business. Customers Are entitled to a product that works. Customers have paid for a product and service
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[Clarissa1980]

Finally got it to work

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[dmcyber]

How did you get your charge 3 to finally work?

[Sally2020xx]

I haven’t got mine to work

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[magicmum1]

Hi I am having the same issues charge 3 will not sync no matter what I do. I have just received my 3rd charge 3 in 12 months all sent back with the syncing issues. I have an IPhone 8 and everything else’s connects with it no problems I have found customer service at Fitbit worse than useless and have had to resort back to Amazon where the original was purchased they have been brilliant. I am positive it is the charge 3 that is faulty not the phone.

[Sally2020xx]

Good to hear the original retailers are being helpful. I purchased my Fitbit charge 3 from very.co.uk. They have said its after the 30 day return. Useless

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[Janborini]

Yes same here. They have always been brilliant in the past, I’ve had a Fitbit for 6 years. But right now I am so fed up with them

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[magicmum1]

Hi Sally Amazon is 2 years I thought that was Fitbit guarantee standard. I also have a problem with customise food since update it seems to have removed the decimal point from the key board and now everything in detail view will only show as nil value I am getting really really fed up with Fitbit thinking of changing to Apple it took Fitbit customer service over a week to answer me about the problems I am having and then it was only the answers that was in the help section which of course I had tried many times to no avail. It’s definitely the charge3 that is at fault not phones. My latest Charge 3 that I have just received from Amazon seems to be syncing perfectly for now but I know it won’t last long. That’s why I think it’s a tracker fault not the phone.

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[Clarissa1980]

Yes now my sleep is gone. That’s a huge thing I look at🤬

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[Melstheone]

Lost my sleep tracker. It seems Fit Bit has no answers. Also all my info comes up as Chinese, was English until yesterday. 

[magicmum1]

I had Chinese as well but it seems to have gone back to English now . I think the charge 3 is just a big problem

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[SteveH531]

I followed the best answer and it works....until it doesn't. So far I have to do this everyday to sync my devices with my fitbit. There has got to be a better way! I must have bought at least 5 fitbits over the years, but this will really be motivation to change if the "fix" won't last!.

[Melstheone]

Where did you find the best answer? I can’t read Chinese here so I’m dribbling around hoping someone has an answer.


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[fdsfnm]

That did not work for me, still won't synch reliably since last FitBit iOS app update.

[SteveH531]

The first paragraph below is a copy I made of the first best answer I saw,
and it worked. The problem I am having is that after it works and syncs my
fitbit with my phone or ipad, it looses the connection before too long. So
i am having to do this once or twice a day, which is a PIA.

*Remove the device from the app memory, then Delete the app from your
phone, then remove the charge 2 from your Bluetooth memory and then reload
everything back on your phone like you would a new purchase with your
fitbit connected to the charging cable. If you have two devices, like an
ipad and a iphone, and you are working on one, make sure the Bluetooth on
the other is turned off while you are setting up the fitbit on that device.*


The paragraph below is something I saw from someone from Fitbit that I
think she labelled as the best answer. I have edited it slightly to reflect
what I actually do that also works. the advantage of this method is that
you don't have to delete the app and then reinstall it. But this too
doesn't last too long on my phone or ipad. If you have two devices you
should turn the bluetooth off one when doing the other...or don't have them
near each other.Good Luck!





*Go into your phone's Bluetooth menu 2. Tap on the icon next to your Fitbit
device 3. Press Forget this device 4. Re-open the Fitbit app, remove the
device from your account and then set up a new device with your fitbit in
its charging cradle.*



Good Luck!


Steve

[Janborini]

Didn’t work for me.

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[Dawnphenix]

Sent from my iPad

[JoMan71]

Hello All

i had issues with my Versa since the firmware update last month. 
Unable to sync, losing time, sleep tracker now working and never connecting via Bluetooth. 
I was waiting for the new firmware update to be available in the hope that this would fix the problem. 
Tried to do the new firmware update this morning my Versa wouldn’t connect to Bluetooth so unable to do update, did try wi-fi as well no luck. 
Called customer services this morning and they were great tried to do a couple more troubleshooting processes and still nothing worked. They are now sending me a replacement which I am very happy with. Thank you Fitbit 

[magicmum1]

Mine just went back to English on its own I didn’t have to do anything

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