05-12-2020 13:15 - edited 05-18-2020 10:38
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05-12-2020 13:15 - edited 05-18-2020 10:38
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Update 5/15/2020:
Please follow the troubleshooting instructions suggested by our engineering team in order to resolve this issue:
1. Go into your phone's Bluetooth menu
2. Tap on the icon next to your Fitbit device
3. Press Forget this device
4. Re-open the Fitbit app and re-bond your device
I've merged several reports together. We're currently reviewing reports on customers having issues syncing after updating to iOS 13.4.1.
Please check out this article for iOS troubleshooting tips.
Thanks very much for your reports.
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Answered! Go to the Best Answer.
05-21-2020 15:46
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05-21-2020 15:46
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05-21-2020 15:51
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05-21-2020 15:51
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05-21-2020 16:05
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05-21-2020 16:05
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05-21-2020 16:13
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05-21-2020 16:13
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How did you get your charge 3 to finally work?
05-21-2020 17:22
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05-21-2020 17:22
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05-22-2020 02:08
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05-22-2020 02:08
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Hi I am having the same issues charge 3 will not sync no matter what I do. I have just received my 3rd charge 3 in 12 months all sent back with the syncing issues. I have an IPhone 8 and everything else’s connects with it no problems I have found customer service at Fitbit worse than useless and have had to resort back to Amazon where the original was purchased they have been brilliant. I am positive it is the charge 3 that is faulty not the phone.

05-22-2020 02:15
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05-22-2020 02:15
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05-22-2020 02:33
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05-22-2020 02:33
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05-22-2020 02:33
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05-22-2020 02:33
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05-22-2020 04:34
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05-22-2020 04:34
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05-22-2020 08:24
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05-22-2020 08:24
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Lost my sleep tracker. It seems Fit Bit has no answers. Also all my info comes up as Chinese, was English until yesterday.

05-22-2020 08:27
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05-22-2020 08:27
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05-22-2020 10:54
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05-22-2020 10:54
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I followed the best answer and it works....until it doesn't. So far I have to do this everyday to sync my devices with my fitbit. There has got to be a better way! I must have bought at least 5 fitbits over the years, but this will really be motivation to change if the "fix" won't last!.

05-22-2020 15:54
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05-22-2020 15:54
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05-22-2020 16:32
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05-22-2020 16:32
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That did not work for me, still won't synch reliably since last FitBit iOS app update.

05-22-2020 21:25
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05-22-2020 21:25
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and it worked. The problem I am having is that after it works and syncs my
fitbit with my phone or ipad, it looses the connection before too long. So
i am having to do this once or twice a day, which is a PIA.
*Remove the device from the app memory, then Delete the app from your
phone, then remove the charge 2 from your Bluetooth memory and then reload
everything back on your phone like you would a new purchase with your
fitbit connected to the charging cable. If you have two devices, like an
ipad and a iphone, and you are working on one, make sure the Bluetooth on
the other is turned off while you are setting up the fitbit on that device.*
The paragraph below is something I saw from someone from Fitbit that I
think she labelled as the best answer. I have edited it slightly to reflect
what I actually do that also works. the advantage of this method is that
you don't have to delete the app and then reinstall it. But this too
doesn't last too long on my phone or ipad. If you have two devices you
should turn the bluetooth off one when doing the other...or don't have them
near each other.Good Luck!
*Go into your phone's Bluetooth menu 2. Tap on the icon next to your Fitbit
device 3. Press Forget this device 4. Re-open the Fitbit app, remove the
device from your account and then set up a new device with your fitbit in
its charging cradle.*
Good Luck!
Steve

05-22-2020 22:33
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05-22-2020 22:33
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05-22-2020 23:51
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05-22-2020 23:51
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05-23-2020 03:06
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05-23-2020 03:06
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Hello All
i had issues with my Versa since the firmware update last month.
Unable to sync, losing time, sleep tracker now working and never connecting via Bluetooth.
I was waiting for the new firmware update to be available in the hope that this would fix the problem.
Tried to do the new firmware update this morning my Versa wouldn’t connect to Bluetooth so unable to do update, did try wi-fi as well no luck.
Called customer services this morning and they were great tried to do a couple more troubleshooting processes and still nothing worked. They are now sending me a replacement which I am very happy with. Thank you Fitbit

05-23-2020 03:16
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05-23-2020 03:16
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