04-10-2020 14:42
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04-10-2020 14:42
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Since updating my phone to iOS 13.4.1 my charge 3 will not synch. Have tried everything in the help function.
Does anyone else experience This problem and did you fix it
thanks Shane
Answered! Go to the Best Answer.
05-11-2020 09:02
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05-11-2020 09:02
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Thank you again
geraldine
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05-11-2020 09:21
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05-11-2020 09:21
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Congratulations on getting any sort of admission of ‘guilt’ from Fitbit! I guess we’ll all have to wait for their update - sooner rather than later one would hope.
Sent from my iPhone

05-11-2020 09:24
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05-11-2020 09:24
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Sent from my iPhone

05-11-2020 12:51
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05-11-2020 12:51
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Thank you. This worked for me as well.

05-12-2020 01:51
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05-12-2020 01:51
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Same here and I took very frustrated!

05-12-2020 03:56
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05-12-2020 03:56
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Sent from my iPhone
05-12-2020 03:59
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05-12-2020 03:59
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Fitbit now need to get the problem sorted as there appears to be lots of users who are suffering the same problems as ourselves.
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05-12-2020 04:07
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05-12-2020 04:07
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I presume they will update us in some way ....
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05-12-2020 04:15
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05-12-2020 04:15
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Fitbit told me that I would need to keep checking the AppStore to see when a new release of the Fitbit app becomes available....The current (defective) release is v 3.20.1 so I guess to overcome the problem we need to upload whichever version supersedes that one!
Don't hold your breath!

05-12-2020 04:31
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05-12-2020 04:31
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Sent from my iPhone

05-12-2020 04:31
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SunsetRunner
05-12-2020 04:31
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I deleted the app and Fitbit reconnected for a while but then went off again! Done this sever times now and really fed up!
It’s not recognising exercise, not tracking hourly reminders to move or allowing messages to come through. All since this last update....grrrrr
05-12-2020 04:32
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SunsetRunner
05-12-2020 04:32
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Ditto....truly fed up!
05-12-2020 04:35
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SunsetRunner
05-12-2020 04:35
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I have the same issues but it’s good to know they are aware of it. Let’s hope it gets fixed soon 🤞🤞🤞
05-12-2020 04:37
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05-12-2020 04:37
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Sent from my iPhone

05-12-2020 06:13
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05-12-2020 06:13
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Cause: Apple updated ios.
Effect: Charge 3 no longer syncs up.
Guess who has to fix it.😉
05-12-2020 06:30
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05-12-2020 06:30
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Will Fitbit please give us an estimated release date for the fix?
05-12-2020 14:42 - edited 05-12-2020 14:43
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05-12-2020 14:42 - edited 05-12-2020 14:43
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if I cd have a redo, I would only update one device each time there’s an Apple update until I have time to check for any negative impact. That way your other device can still synch your data. Too late for me, but I recommend that for anyone who hasn’t yet downloaded the latest version to just do one device. I intend to do that in the future.
The whole thing seems unfair to App developers who have to work overtime every time Apple decides to do an update. Oh well, hope there’s an update soon, because I don’t want to lose all my stats.

05-12-2020 22:12
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SunsetRunner
05-12-2020 22:12
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I am gutted as I did a record hike on Monday and it’s not loaded.... no data since Sunday evening when I updated.... really peed off and as I’m furloughed I’ve been doing loads of exercise to keep me focused
Paula

05-12-2020 23:07
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05-12-2020 23:07
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don’t know where you stand with stats etc....god only knows when the new
compatible app will appear from Fitbit.

05-13-2020 07:41
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05-13-2020 07:41
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Hi Shane, does that mean that you will lose all data and history tracking?
