Issues with Custom food logging (Calories revert to 0)

[KateFitbit]

We've aware of an issue when entering a custom food, total calories are dictated by whatever the number is for "Calories from fat". If you have 0 calories from fat, you will see 0 Calories. 

We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[Rich_Laue]

Cool. At least we know it is when using one of the 4 versions of the app.

I'm seeing this reported all over the board, but not once has anyone mentioned if they are using the iOS, Android, or windows app or if it is the same when using the web? 

Most claim they are adding food through their Fitbit tracker. 

[ElaineHoad]

Thank you

Sent from my iPhone

[allisonjoy]

When I add in a custom item it saves it as being 0 calories even when I put in the correct amount. 

I have an iPhone and a charge 2 if that matters. Has anyone had this issue and been able to solve? I’ve read online to restart your phone but that didn’t help me. 

[lainielady]

This has been so frustrating, also lost the decimal point on my key board. Everything I enter goes to zero, . Never had this problem before just since the latest update

[lainielady]

I have the same problem , missing decimal point, calories not entering at all. I have deleted the app, etc, nothing helped, this problem just started with the recent update. 

[Twirds]

I am having the same problem too. You can do it through the Fitbit dashboard via an internet log in which I have had to do before when I’ve had this same problem.  Hopefully it will be fixed soon. 

[mama2em]

Oooh, cumbersome, but good to know for now! Thank you!

[ShaunmarshNZ]

I am using it with iOS. And it is up to date.
So is the Fitbit app, no update pending.

[WendyB]

Welcome to the forums!

How are you entering this I just added a custom on food on the computer and it worked fine.

Are you using the phone and If so iPhone or Android? I can test it on the Andriod

Let me know

[Holmesam]

I’ve entered all of the information to create a custom food and clicked save, but the information I entered is not saving.  This is weird because I have done this before but it does not seem to be working today. Help please.

[KateFitbit · Accepted solution]

Hi Everyone- 

I've merged a few posts together. We've aware of an issue when entering a custom food, total calories are dictated by whatever the number is for "Calories from fat". If you have 0 calories from fat, you will see 0 Calories. 

We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

[WendyB]

@Holmesam  I moved your post here so you can follow it along. It is a known issue

[Bonir]

I am having the same issue, most frustrating

[Holmesam]

Thank you!!

[Hlcali]

I tried to log a custom recipe and it just keeps reading 0 calories? I’ve looked for an update and I’m all caught up, I deleted and reinstalled. Nothing is working. I use an iPhone 11

[lainielady]

I am using my iPhone  it is not working on my iPad either

[Narkanin]

This is driving me crazy. Just entered the same bottle of milk six times because I thought I kept messing something up. 

[Bonir]

I hear you. There is a spot that you can add in calories if you still want to track the calories for the day. I stumbled across it while trying to edit the calories on my item.

[WendyB]

This is a known issue. Please follow this thread for updates

Custom Food logging

[WendyB]

Please follow this thread its a known issue

Custom Food logging