04-07-2020 13:45
04-07-2020 13:45
We've aware of an issue when entering a custom food, total calories are dictated by whatever the number is for "Calories from fat". If you have 0 calories from fat, you will see 0 Calories.
We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
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Answered! Go to the Best Answer.
04-14-2020 17:19
04-14-2020 17:19
The exact same thing is happening to me. When entering a new food on the app, I cannot get it to save the calorie count for the serving, no matter how many times I re-enter it. This is seriously annoying. Why won't it take the calorie count? I have to log in on my computer and go to my custom food list and fix it that way before it will count. Please fix.
04-14-2020 17:40
04-14-2020 17:40
@Marelco as mentioned this is known problem that is being looked into, for now you we suggest using the web interface.
04-14-2020 19:11
04-14-2020 19:11
04-14-2020 19:52
04-14-2020 19:52
04-15-2020 05:08
04-15-2020 05:08
I have a charge 2 and the problem et when I enter my calories in the App on my IPhone. everything I add up myself is going back to zero even if I have all the details about the product. When it’s going to zero, I can delete it ...
04-15-2020 05:10
04-15-2020 05:10
Exactly the same for me.
04-15-2020 05:22
04-15-2020 05:22
Is there any update on this? It’s been over a week since the first case was reported and it’s very much affecting my use of the Fitbit 😕
04-15-2020 05:31
04-15-2020 05:31
04-15-2020 06:42
04-15-2020 06:42
04-15-2020 18:51
04-15-2020 18:51
04-15-2020 19:11
04-15-2020 19:11
We know that Fitbit is looking into this @Nunul. care to post a link to the suggestion?
04-15-2020 20:56
04-15-2020 20:56
04-17-2020 02:33
04-17-2020 02:33
Hi, took on board what you had posted. To call calories from fat you take the fat grams and multiply by 9. However if you add that value to the cals from fat with calories also filled in it will revert to the total cals being the value you put in cals from fat. However if you put in total cals from fat as the value of the total cals not only will it keep the total cals value but the cals from fat on the dashboard updates correctly.
04-17-2020 12:11
04-17-2020 12:11
04-17-2020 15:20
04-17-2020 15:20
04-17-2020 15:29
04-17-2020 17:35
04-17-2020 17:35
Can not create custom food.
It will not save the calories amount.
Always 0 calories.
I know everyone seems to be having problems..please fix ty
04-18-2020 00:50
04-18-2020 00:50
Hello,
Do you know how long this is expected to take. I’ve been in touch with Fitbit Support by way of twitter and they’re also as unhelpful. The reply is be patient we are trying to fix this.
Currently the issues surrounding the Fitbit means that it is not fit for purpose and it has now been weeks since this had happened.
I am extremely unimpressed in how long it is taking to resolve this issue.
04-18-2020 01:23
04-18-2020 01:23
I've only been on this community since 2013, I've my remember Fitbit releasing a date for a fix once, and like Microsoft Fitbit missed the date.
04-19-2020 13:21 - last edited on 04-26-2020 19:35 by LiliyaFitbit
04-19-2020 13:21 - last edited on 04-26-2020 19:35 by LiliyaFitbit
“Fit for purpose?” You must have a background in ITIL 😊
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Thanks,
Moderator edit: personal info removed