04-07-2020 13:45
04-07-2020 13:45
We've aware of an issue when entering a custom food, total calories are dictated by whatever the number is for "Calories from fat". If you have 0 calories from fat, you will see 0 Calories.
We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
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Answered! Go to the Best Answer.
04-11-2020 13:53
04-11-2020 13:53
I assume your app is on an iOS device and will move your question to the current thread in iOS on this issue.
04-11-2020 14:37
04-11-2020 14:37
I didn’t see an answer. I’m having the same issues.
04-11-2020 16:08
04-11-2020 16:08
I have an Apple Watch and I can’t find a user friendly food and calorie counter function. Literally the only reason I hold onto my Fitbit is because of how convenient that part of it is. And the sleep tracker on Apple is **ahem**. You have to manually start it.
04-11-2020 18:29
04-11-2020 18:29
Look at the first response on page one of this thread for your answer. I moved your post here so that you will get updates.
04-11-2020 20:57
04-11-2020 20:57
The custom food log in is not user friendly.
if someone post a custom food in a day, there should be a date and if someone makes a mistake, it should be able to be edited.
Also the calories intake are 0, no matter how much food one takes.
To me this custom food log in is like a diary nothing to do with your healthy eating 🤔
i am using Inspire HR on iphone app.
04-12-2020 08:49
04-12-2020 08:49
@Nunul as mentioned above, Fitbit is aware of the zero calories.
As for the logging, their may already be a suggestion. Why not do a search and add your vote?
04-12-2020 09:54
04-12-2020 09:54
04-12-2020 10:00
04-12-2020 10:00
Yes they are. The question is, have they found the reason?
The temporary fix, as mentioned above, is to use the Web interface.
04-12-2020 10:06
04-12-2020 10:06
04-12-2020 16:05
04-12-2020 16:05
Hello, this is extremely frustrating. I cannot customize any of my foods with the calories! I usually make my own recipes and I add the Total Grams of 854g and Total Calories of 560, then if I eat say 200 grams my calories would be calculated. I don't like to use servings as it is not as precise.
THIS IS NO LONGER POSSIBLE!
This must be fixed ASAP, it is same situation as with the app as on the website.
Very disappointed!!
Anyone know of another calculator that will allow me to do this?
.
04-12-2020 20:29
04-12-2020 20:29
@ENFRANCE2015 please the above posts. It is very possible to add customize food. As mentioned this can be done through the web.
04-12-2020 21:08
04-12-2020 21:08
04-12-2020 21:51 - edited 04-12-2020 21:57
04-12-2020 21:51 - edited 04-12-2020 21:57
Hi how much longer will this issue of zero calories when saving a custom food & no decimal point in the digits of custom food go on before a fix is released? I have iPhone 7 Plus software up to date & Charge3 up to date but still this issue ongoing. I can’t log many items in diary as I live in NZ and have to use the Australian items to log, so many of my items need custom saving. Please advise ASAP thanks
04-13-2020 00:26
04-13-2020 00:26
@ENFRANCE2015 I agree the web doesn't work. Too complicated, not simple, straight forward system. Sad 😞
04-13-2020 04:36
04-13-2020 04:36
When entering foods, in addition of new food under create, I can’t get the calories to log. It worked in the beginning but not since 2 days.
04-13-2020 06:37
04-13-2020 06:37
Hello @Carohep your on the hardware board, asking a software question about the Fitbit app on an unknown phone. I will assume you have an iOS device and will move your post to the current thread on this divine t so you will get updates.
04-13-2020 22:26
04-13-2020 22:26
Any update on when this will be fixed? It’s been about a week since you posted this and about two weeks since I contacted Fitbit via chat.
04-13-2020 22:26
04-13-2020 22:26
Any update on when this will be fixed? It’s been about a week since you posted this and about two weeks since I contacted Fitbit via chat.
04-14-2020 11:00
04-14-2020 11:00
I’m having the exact same problem ! It’s been happily adding the calories for 2 years then in the last few weeks calories only showing zero 🤨
04-14-2020 11:10
04-14-2020 11:10