04-07-2020 13:45
04-07-2020 13:45
We've aware of an issue when entering a custom food, total calories are dictated by whatever the number is for "Calories from fat". If you have 0 calories from fat, you will see 0 Calories.
We’re currently working to resolve it and hope to have a fix soon. Be sure to keep your Fitbit device and app up-to-date to ensure you receive the quickest resolution. We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.
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04-08-2020 00:57
04-08-2020 00:57
This seems to be a known bug that Fitbit are looking into. Keep an eye on the following thread where they are posting updates:
04-08-2020 04:27
04-08-2020 04:27
Food and calories through the Fitbit app. It appears to be an issue as my wife can’t enter any either without it defaulting to 0
04-08-2020 04:36
04-08-2020 04:36
Their are 4 different versions of the fiitbit app for four different platforms. Which phones are r Fitbit apps on @RickM63
Also have you tried adding food through the web?
04-08-2020 07:00
04-08-2020 07:00
I spoke to an agent a week ago about the calories remaining at 0 when adding a custom food. How long is this going to take to resolve? Kind of defeats the point of this app without being able to track food...
04-08-2020 07:15
04-08-2020 07:15
Keep an eye on the following thread where Fitbit are posting updates on this issue:
04-08-2020 07:33
04-08-2020 07:33
Thanks ✌️
04-08-2020 10:34
04-08-2020 10:34
How come every time I go to make a custom food it won’t allow me to put calories in, it automatically makes it zero? Even if I go to edit a custom food I made a long time ago to update the calories it will just zero then out? Never had this problem before till about a month ago.
04-08-2020 15:59
04-08-2020 15:59
@DogWalker769 I assume your entering food through an iOS app and not your Fitbit One.
This is a known issue, see above.
04-09-2020 00:44
04-09-2020 00:44
Hi Kate,
Are you also looking into the other issues when logging custom foods regarding decimal places, and not being able to use them in the iOS App anymore?? I am having to use the desktop version to log any new or custom foods which is quite frustrating.
Many Thanks,
Freddie
04-09-2020 15:54
04-09-2020 15:54
Yes. I'm experiencing the exact same issues.
iOS 13.3.1 -- entering custom food: calories entered revert to 0 upon saving. Decimals not allowed in any numerical value field
Win10 -- calories for custom food will save. Decimals not allowed in any numerical value field.
04-09-2020 21:01
04-09-2020 21:01
They are traditionally not responsive to complaints. I get it that they may be down people now due to pandemic but it’s never a good response when there’s a glitch.
04-10-2020 07:58
04-10-2020 07:58
Is there any real estimation, other than just “soon,” when this problem will be fixed?
04-10-2020 12:34
04-10-2020 12:34
I'm having the same problem. Tried everything to fix it but nothing so far...
04-10-2020 17:02
04-10-2020 17:02
Looks like you can create a new food on the Fitbit website and add calories, no problem. It then shows up in the app. A bit cumbersome but with everyone at home maybe we all have more time on our hands to fill.......
04-10-2020 18:38
04-10-2020 18:38
04-10-2020 22:07
04-10-2020 22:07
Hi,
Is it possible to see the custom food I entered daily in a complete chart? e.g custom food I entered on Monday from Breakfast to Dinner? This is because I forgot or may not remember if I have entered my custom food for breakfast/lunch/dinner/snack etc.
Thank you.
04-11-2020 02:34
04-11-2020 02:34
Has this been resolved yet???
04-11-2020 02:54
04-11-2020 02:54
@BryonySheard Not yet.
04-11-2020 08:21
04-11-2020 08:21
I cant add any calories on my phone app. I was able to add them on the computer, but now I am not able to even do that I talked to customer support two weeks ago and they said they were working on it. TWO WEEKS? They should have it fixed now. I think Im going to swicth to Apple. This has happened way too many times. Anyone else have this trouble?
04-11-2020 11:30
04-11-2020 11:30
So temporary fix is to log total calories in the total calories from fat tab also then??