Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[Rider0407]

Curious to see if there was an ETA on this - my Kashi Chocolate Crunch breakfast turned into canola oil this morning!  I was able to choke it all down but I’d really rather not have to do that again tomorrow!!😜

[MELKUZ]

Mine too since cleaned up my phone very annoying turns entry into random foods.  Doesn’t save either I mainly use my phone so this is very annoying 

[ARoss2018]

Looks as if our app update is still having issues?  I attempted to input food again this morning by adding my coffee and creamer and the app turned it into chocolate milk shake from Cold Cow?!  Now, I WISH I were having a milk shake for breakfast, but since that's not so...

Anyways, still monitoring this thread for updates...

Thanks 🙂

[Tallzoe]

 Same here. Very frustrating adding food items that then disappear! Only happening since the last update. 

[FitGamma]

This food log issue is a pain!! How can I delete the last update?

[Allifit]

I select a food and then it logs something entirely differently! I updated it this morning and since then I can't log a food!!!

[Marelco]

Well THERE'S an idea!  Just roll back the update to the previous version until the new bugs have actually been tested thoroughly and fixed.  Would that be so difficult?  This is impacting HUNDREDS of people, and is annoying in the extreme.  It makes me wonder if this update had even been tested at all?  One would think that this would have shown up during testing, right?

[Nuyuna]

It's been randomly deleting specific foods ever since the update yesterday. I have an iphone 7. It seems to happen to random foods and drops any foods immediately upon adding it to snacks. If I try to add a food that I tried to log as a snack as a meal instead, it just keeps failing.

[Allifit]

Is there a way to revert back or uninstall an update??

[SmallTownGirl67]

They are aware of the problem and are working to fix it. On another thread it advised to log into Fitbit.com and do your log that way. I did this earlier and it updated correctly to the app once I synced again. It’s a bit of a pain as it’s not quite as user friendly. 

[Allifit]

Is there a way to revert back???

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Allison 

moderator edit: personal information

[SassyMom47]

I’ve had no trouble until today. I added my breakfast and then I added my morning snack and some items were not there anymore. Then only one of the two snacks I added showed. I did this several times. 

Moderator edit: updated subject for clarity

[NICA879]

Tell me about it FitGamma....i was thinking the same thing actually but can't find a way to revert it on the iOS. If i find something I'll let you know and share it.

[Allifit]

Same here!

[FitGamma]

Hi!
Still waiting on a reply from Fitbit.
Thanks.

Sent from my iPhone

[NICA879]

AlliFit & Marcelo....i have been poking around to see if i can revert on my iPhone 7 but in the app store it just shows me what version i have installed and been on....thats no help lol I am still poking around when i have some free time to try and revert it back.....you would think this would be so easy SMH or at least an option for issues just like the ones we are experiencing.

[cindimccord]

Thanks. PLEASE KEEP US POSTED.

[SmallTownGirl67]

They are aware of the problem and are working to fix it. Another thread advised to log food on Fitbit.com

i did this earlier today and it updated properly on the app once I synced.

It’s a bit of a pain because it isn’t quite as user friendly but it works.

Hopefully they will fix the problem soon as I log 100% of my food.

[PRohach]

Yes I hope this is fixed soon!!!! I enter some items and they log as completely different items!! Get it fixed ASAP on phones plz!!! 

[SassyMom47]

Thank you so much! I’ve not been on their site before, but I’ll maneuver it. 😁

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