Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[Eshopkins]

All sorts of weird foods entering into my record - I have/am successfully losing weight by recording my calorie intake, so this is somewhat frustrating. Everything was absolutely fine until yesterday’s upgrade. 

[Jlogan26]

I’m having the same issue. Can’t log in eggs! Some food logged in without a problem. Others won’t log. 

[Jlogan26]

Same issue for me

[LynnDy]

Me too, fitbit app on iPhone logging random food as opposed to what I’m trying to add!! Can only log food on dashboard via iPad which then updates to app on iPhone. What’s going on!!!!!

[RachS-B]

I have a Charge 2, it was working fine yesterday and previous food logs are still there. But it’s now adding random food and foreign words?!?! I tried to add 1 tsp of honey, up popped a grilled cheese panini at 650 calories!!! 

Mice also noticed the foods I have entered, then disappear from the screen? 

[SuperKris5]

Seriously!

[xanon]

Disasters happen! Fitbit you will be judged on how quick you're going to fix this.

If this takes more then 3 days my next tracker will not be fitbit.

[Wislove]

Yes! Having the same problem. I hope it gets fixed asap. 

[ShelleyFlies]

Yes, it replaces foods with a different one from the same company.

[JeanetteDC]

My app updated this morning

Can longer add food without using computer

Data is deleted on iPhone 

[Fuzznuts]

To the FitBit dev team:

Guys, just revert the merge and fall back to the last known good version until you find a fix in this release version.  That is a far more appropriate solution than spending cycles tracing down the bug UNLESS you are 100% confident you can patch it quickly.  The folks that use your devices and app depend heavily on their stability and accuracy, and something like logging food might not seem that big a deal, but for those of use on ketogenic diets for health or diabetes control, etc, logging is essential, and I'd rather not have to switch back to the MyFitnessPal app, if I don't have to.  I like the fitbit ecosystem, and I know bugs get through to prod, but you should have standard rollback procedures for something this critical.

[DawnHe]

Same issues today. The app won’t save food choices in log. 

[PepsiMax807]

I tweeted fitbit, no reply jet. Maybe everyone here should tweet them down untill we hear something.

[lthearne]

i join the throng of voices having this issue. i started immediately after the latest update of the app. hope it gets fixed soon!

[Tinysuz]

I agree, I have tweeted, asked on Facebook and Instagram. No response, but we need to all keep asking Fitbit the question

Get Outlook for iOS

[KangaRod]

any idea when this will get fixed?

 Very annoying to have to log everything via desktop

[Tinysuz]

Ask Fitbit via social media

Get Outlook for iOS

[Donnacat]

I 100% agree!!!

[Tiffanyhr]

Yes! Mine won’t even let the food items show up in the log. It’s like they are saved but disappear immediately. When I close out of the app the calories disappear as well. Anyone found a way to fix this yet? 

[SunsetRunner]

I had a chat conversation recently with a Fitbit representative and was told that they are working on the issue. He didn’t know when exactly this problem will be resolved.