help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Issues with food input on iOS 2.53

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎07-11-2018 11:19 - edited ‎08-14-2018 15:02

‎07-11-2018 11:19 - edited ‎08-14-2018 15:02

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

 

Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

 

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

      • Are you already updated to 2.53.1? 
      • What is the OS version that you are running on your iPhone?  
      • What food database are you using?(See Account>Advanced Settings>Food Database).
      • What language are you using the app in? 
      • What foods are you trying to log? 
      • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
      • What time/date did you see the issue? 

We appreciate the additional details. 

 

Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

 

Again, thank you for your continued patience as we worked to get this resolved ASAP.

Update 7/15/2018: 

 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

  

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

 

Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

Actively managing your weight? Find accountability buddies on the Manage Weight board

Best Answer
1,488 REPLIES 1,488

‎07-12-2018 13:08

In response to MrMan666

‎07-12-2018 13:08

Yes me too - its so annoying. I even deleted the app and re-downloaded it logged in again and went through all that for nothing - it still won't log food and whatever i put in it insists that the only ting i have eaten today is a chocolate snack bar called "picnic" this is no picnic I tell you. Sort it out FitBit!

girlrunner
Best Answer

‎07-12-2018 13:10

‎07-12-2018 13:10

Fitbit.com didn’t help me. I am still having problems logging food, as are many others. When can we expect a fix?

Best Answer

‎07-12-2018 13:12

‎07-12-2018 13:12

I’m having the same issue since the update yesterday. Log food and it disappears or sometimes it will log as something different then what I clicked. For instance I put in my usual breakfast, eggs and it changed it to kosher pickles lmao hen deletes it. 

Food logging has gone haywire. Hope it gets resolved soon. I rely on that a lot as a huge part of my day been logging for 2 years never had these issues till I upgraded to the versa 

Best Answer

‎07-12-2018 13:14

In response to DaveMo

‎07-12-2018 13:14

Totally agree. Was going to buy one for my friend but not now

Best Answer

‎07-12-2018 13:15

In response to DaveMo

‎07-12-2018 13:15

Would take long for social media to get hold of it and really damage their business

Best Answer

‎07-12-2018 13:15

‎07-12-2018 13:15

Having the same issue with the food input as everybody else after updating my fitbit app today 

Best Answer

‎07-12-2018 13:18

In response to Messica13

‎07-12-2018 13:18

Not only Versa, it is applying to all Fitbits

Get Outlook for iOS
Best Answer

‎07-12-2018 13:19

In response to Feebeeone

‎07-12-2018 13:19

Dear blogger, I’m not sure I would go that far. I’ve owned a fit bit surge for three years and this is the first time they’ve had a problem with their calorie tracking software. Possibly it caught them offguard. Who knows in the murky world of contract software maintenance. Cheers,

Sent from my iPhone
Best Answer
0 Votes

‎07-12-2018 13:20

In response to Feebeeone

‎07-12-2018 13:20

Yeah not to happy about the versa unfortunately. I got it the first day it came out and not even a month later I was out back gardening and it kept buzzing like I had notifications I go inside to check and the screen was all lines and it never turned back on. Got sent a new one no issues with it but I’m always scared I don’t wear it gardening and I baby it. It sucks. My Alta took a **ahem** kicking and still works very durable. But I still continue to have iOS issues which is very frustrating. Every update it’s something. I’d say in the last two months I’ve barely logged any food because it’s so annoying to do so.. 

Best Answer

‎07-12-2018 13:20

‎07-12-2018 13:20

As others report, can't log food items on IOS since 7/12/18 update to Fitbit app.  I am able to log on laptop Windows 10 Firefox at fitbit.com.

 

Shame that such a glaring bug was missed in QA of app continuous delivery.  Hopefully you guys will roll back or fix ASAP.

Best Answer

‎07-12-2018 13:21

‎07-12-2018 13:21

Any update on the resolution of the food logging issue?

is it possible to go back to the previous version in the meantime?

Best Answer

‎07-12-2018 13:22

‎07-12-2018 13:22

I am experiencing the same issue, however this food logging issue is only occurring on the iOS app for iPhone - it seems (I have iPhone 6s & 4S using same account).  No other function on the phones appears to be malfunctioning. My iPad is not suffering this glitch; I can log foods correctly on it & these entries will then synchronise with the iPhones.  Everything is running latest software.  Hope this helps in some way & the problem can be solved soon.  

 

Regards

Best Answer
0 Votes

‎07-12-2018 13:25

In response to fireweeds

‎07-12-2018 13:25

Yes myself & my Dad have this issue too since the update - definitely a bug 😕

Best Answer
0 Votes

‎07-12-2018 13:27

In response to SunsetRunner

‎07-12-2018 13:27

I am on an iPad and the problem occurs there on the app.   I am having to log in through Fitbit.com to log my food entries, and at least it is holding the information.

Best Answer
0 Votes

‎07-12-2018 13:30

In response to Messica13

‎07-12-2018 13:30

I think it across all models.  I am on a charge 2!

Best Answer
0 Votes

‎07-12-2018 13:30 - last edited on ‎07-18-2018 06:35 by Fitbit Moderator

In response to fireweeds

‎07-12-2018 13:30 - last edited on ‎07-18-2018 06:35 by Fitbit Moderator

Same here!!! I can’t get them to log and show up on today’s journal. I hope they fix this soon! I love this useful tool on the app. 

 

Same here!!! I can’t get them to log and show up on today’s journal. I hope they fix this soon! I love this useful tool on the app.

 

 

Moderator edit: merged posts

Best Answer

‎07-12-2018 13:32

In response to Grabersrus

‎07-12-2018 13:32

Me too. It’s made me realise I really on this a lot! Hope it gets sorted soon

Sent from my iPhone
Best Answer
0 Votes

‎07-12-2018 13:35

‎07-12-2018 13:35

Also unable to log food since update 

Best Answer

‎07-12-2018 13:40

In response to Jvldmn

‎07-12-2018 13:40

My sugar free creamer became an entire Pot Roast!! lol

Best Answer
0 Votes

‎07-12-2018 13:42

‎07-12-2018 13:42

An update on when there might be a solution would be good, as logging food thro a webpage is painfully slow 

Best Answer