Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[ZeldaZimmerman]

Ok, I’m being patient, but It is July 14 and logging food is still not working!!

[BonChi]

Agreed!!!!!!

Sent from my iPad

[ZeldaZimmerman]

Thank you!! Just ridiculous!!

[Ronniebofa]

Appalling!! Why no roll back until they fix the corrupted software.  No customer care as users still not officially informed of problem.  User has to recognise problem and investigate - this investigTion might lead to you finding out that is a software problem (through Twitter or this community forum).  If not they might think they have a virus or worse and spend hours trying to fix it.

[ZeldaZimmerman]

Obviously, their engineers are lacking. I think a tuna fish could be doing a better job. I cannot believe that there has been no resolution!! We are talking days now. Awful, especially because it was not FitBit who discovered there was a huge problem.

[TeresinaMiriam]

Your work-around doesn’t work for me. I actually cook meals, and I’ve entered dozens of recipes with calories per portion which I log on MY Alta-but they aren’t in your website version. Also it’s so cumbersome on my iPhone screen, my fingers are too wide for your narrow columns. Hurry up and fix this.

Moderator Edit: Format.

[scadawizard]

Oh my!!!  Am I hallucinating or is it suddenly working correctly this morning? (Saturday)

[RickM63]

It’s absolutely disgusting that there is no communication other than the generic ‘we are trying to fix it’. 

Some timescales would at least go some way towards managing our expectations. I suppose it’s not a priority since we’re already customers therefore a captive audience. 

[scadawizard]

My logging seems to be working this morning, did you find the problem?

[ZeldaZimmerman]

Still not working!’

[RogerSCcB]

Still not fixed on 14 July. Suggested solution to log on computer is not very helpful when you don’t have one with you. Really really annoying - Apple Watch anyone?

[Petey234]

Adding thru dashboard or the link you provide doesn’t work either.   Now what?  When will it be fixed??

[KatyW]

Not sure, all I’ve had to eat this morning are waffle-cones and coconut frosting.. 

[JoanneK49]

Thanks for the update.  I've been having issues as well - I have an iPhone 8.  Very frustrating as I need to keep track of caloric count every day.

[scadawizard]

Must have been a fluke. Will keep an eye on it throughout the day.

[KatyW]

I was kidding 🙂 it’s wirking

[Pranathi_R]

Even i’ve been trying to log my food i am unable to log! Since last night! Thought it is taking the log it is automatically disappearing!! Can you please come out with any solution soon!?

[SteveH]

Fitbit will be providing updates to this problem in this thread:

https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

They won't be updating here.

[ZeldaZimmerman]

Very frustrating indeed.

[Julie51]

Hi

Thanks for the advice, but my iPad does not support IOS10 so I cannot get the my fitness pal app!

Sent from my iPad