Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[mickeychick]

Brismark53 - i think #fixitfitbit should work nicely 😉

I joined the community just to post here. These suggestions are not solutions. ROLLBACK the app already! 

[VickieR]

Putting #fixfitbit on instagram with pic of their “we’re aware there’s a food logging issue” message 

[pemmett]

Look at it as an opportunity to look around at other options without feeling guilty 🙂

[YP07]

Where is the update for today?????

[LeeHoffman]

FYI, the foods that keep disappearing on me are those packaged by Trader Joe's.  When the food "auto deletes" from my phone, I can input another, similar food that does stay.  I am diabetic and logging foods is extremely important to me for keeping my BSs under control.  I hope the engineers come up with a resolution, soon.

[VickieR]

Added #fitbitfail too!!!
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[Jannymouse]

Same problem as everyone else using the Apple app. Makes you wonder when you see items such as “sprouted coconut” and weird names if this is a hack involving a security breach? Apple is a big competitor, maybe they tinkered? Android users unaffected they say.

Fitbit needs to have more than ONE update saying NOTHING each day since the beginning. Define “soon” please. Is this a hack?  Ransomare? Privacy breached? 

Get the CEO to issue a statement with a bit more information! Show some respect for customers, please.

[Rappy123]

Watch out. I noticed when you log a food and it disappears, the calorie count still goes up and stays up! I have had to swipe Fitbit off the screen to fix the calorie count, then go to the website to add the food. Some foods, that I eat all the time work, but other foods that I eat daily are wrong or disappear. This is bizarre and has been broken far too long. It isn’t easy to add it from the web every time. Please fix it Fitbit! We are updated and waiting...

Moderator edit: format

[Trish45]

Since updating my app a few days ago, it won’t let me log my food. Ive reported it, I got a reply today but I’m not really any the wiser. 

 Just wondering if it’s just my app or is it every ones apps? 

[mickeychick]

twitter, FB, insta... maybe start tagging health and fitness influencers? 

[JanetCG]

Thanks

What Im finding amusing is when I go to log stuff on my computer instead of my mobile device, Ive received offers to get Premium - Its hard not to be cynical and wonder  if I had paid for premium whether my input of "1% lactose free milk" would continue to log as crumbled bacon or whether it might actually show milk. Maybe Don't advertise Premium when the base service is malfunctioning

[SteveH]

It's a problem with food logging using the iOS app. Keep an eye on the following thread which has the latest updates from fitbit:

https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

[BOTTA]

I hope this is not an indication that Fitbit was hacked and our information was stolen but Fitbit will not say anything until 6 months from now when they are ready to offer us a free year's subscription to a security software program....like that is equal....I might have to start thinking of moving on to an Apple Watch....sorry for the pesimism but unfortunately we see this happen all too regularly now and beyond Fitbit saying "we are looking into this" for almost a week I see and hear nothing to reassure....

[Yomoyoga]

That is a very valid concern and I am starting to wonder about the same
thing. I hope if it is a hack the Fitbit people will tell us soon. I
think I might preempt it by changing my password, at the least. How about
you?

[VickieR]

If it’s a hack why aren’t Android users affected????
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[BOTTA]

Already changed my password just in case

[BOTTA]

Could be a targetted hack at iOS users....they can do that the same way some hackers go after Android because it's easier for them to hack Android, they are an open sourced operating system, iOS is harder but not impossible....it might be too late but I changed my password just in case.

[VickieR]

Got it. Just changed my password too
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[Yomoyoga]

Thanks for the information.

[Jim58tr]

Everyone should take to twitter. I am starting to research the iWatch. Fitbit’s response to this issue has been appalling