Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[littleninja]

Spoke too soon.. not logging everything and changing some items for other items!! Oh well, the computer logging works!!

[jurisdoctorem]

I am unhappy with the workaround and looking at myfitnesspal as a replacement. The workaround works but the app should have been fixed by now. 

[Vette4ever]

I’ve had that issue from the start.

Sent from my iPad

[Mhtapper]

Yes.    Entries ether get deleted, record as something completely different, or won’t record at all.   Anxious to get the fix that is promised to come out today!  

[Vette4ever]

Mine automatically downloaded

Sent from my iPad

[Vette4ever]

Food logging on the dashboard not on my iPhone doesn’t work at all .

Sent from my iPad

[Walkby]

Why not just promote 2.52 as a new build (say as version 2.54) and solve the issue in the background? We go back to a known good version and you can then have the time to fix it properly?????

[jurisdoctorem]

It took a few minutes to set it up but myfitnesspal is now syncing with my fitbit. I think I'm going to like working with a system that makes inputting food not just easy but reliable.

[annebcvail]

It's not fixed. I just went onto my app to log food, and the same disappearing act occurred. 

[MissyAdams]

I have a Fitbit charge 2 tracker, which is paired with my iPad.

I was able to use my food/calorie tracker this morning, but now when I try to add anything, it keeps it for a second then it disappears.

My food log for yesterday included food I haven’t eaten - french food, meat - I’m a vegetarian! I’ve been able to delete this log.

But I’m unable to add anything I’ve eaten from lunch time onwards today. 

Is this a bug? Worrying.  

How do I resolve this problem using my iPad?

[icewarnerd]

Have you gotten the update yet in the App Store? Because it hasn't shown up
for me as of 11:11 AM EDT. I'll save judgement until it downloads 🙂

[SunsetRunner]

How about some sort of gift card compensation for this inconvenience? I’m ready to stop using Fitbit altogether since I cannot log my food. This is what I use daily to keep myself accountable. 

[guitarwoman]

Not yet.

Sent from my iPhone 

Moderator edit: personal info removed

[csford83]

same thing happening here

[SunsetRunner]

Please get this food logging issue resolved!  My logged food macros are a disaster......totally inaccurate, I am extremely discouraged with this issue.  Logging from the dashboard is not a workaround, and the link to online logging is too cumbersome to use.  Not user friendly!  So discouraged and disappointed with Fitbit for rolling out a bug-filled update!  A lesson I learned long ago...” if it ain’t broke don’t fix it! “

[SMKEEN]

Will this update also fix all the other issues including bpm since last updates? My versa worked beautifully until that update now all it does correctly is count my steps quite upsetting.

[JessACo]

I’m having this problem too, when I try to input rolled oats in it comes up with ‘Bayerischer Meerrettich’ and the measurements are in German 

[Shazza16]

Don’t suppose there’ll be the facility to add food retrospectively for the days that have been lost in the ‘new’ update? 

[JessACo]

Use Fitbit.com to enter the food it doesn’t seem to have affected that

[sunfront]

Having similar problems over the past few days. app will not retain food inputs in the calorie counter. I enter the food and it accepts some. then it simply reverts to zero next time. very frustrating and cant find an fix anywhere?