Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[Jerry112014]

How did you acquire the update

Sent from my iPhone

[YP07]

Where will I find the update? Last week it updated automatically

Sent from my iPhone

[JDSJawbone]

May be off topic, but Friday, I switched from UA Band to Alta HR. I had previously set up a Fitbit account which was synching regularly with my UA Myfitnespal - MFP and Mapmywalk - MMW apps. After deleting the UA record app and setting up my new Alta HR, everything worked fine on Friday and Saturday (exercise sessions from MMW  to MFP and Fitbit, steps to MFP from Fitbit, and meals and weight from MFP to Fitbit). 

All synching/data exchange stopped on Sunday, and has continued not to work through today. UA apps have been my primary data repository, and they are working fine, it would just be nice if they synched to Fitbit as advertised.

Any suggestions. 

[ARoss2018]

I have just updated with this newest version and all seems to be working as expected.  Thank you for this fix-I realize that there has been much debate and many comments (very unhappy people!), but I am grateful it seems to be up and running properly again.

That being said, I also hope that this was a learning experience at Fitbit Development...an easy rollback to a previous version when needed and MORE communication on what & how the team is working to correct any issues in the future.

[Lexiconsmom]

Ugh, now my sleep log isn't working either. It did not log my sleep from last night. Is this part of the ongoing issue also? 

[YP07]

Go to apple store > Fitbit > update. I’ve just done it and it works! Hurrah!!!

Sent from my iPhone

[YP07]

The update is here go to App Store and update Fitbit

Sent from my iPhone

[Lexiconsmom]

How do I update it? I didn't get a notification that an update is available.

Sent from my iPhone

[YP07]

Go to App Store > Fitbit and click update

Sent from my iPhone

[VickieR]

Go to your App Store app and hit updates. Choose Fitbit update
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[Pat49]

When is the update being done? If you’ve already done it, it doesn’t work. Mine is now only entering part of my input, then when I input what it has missed off it deletes the other inputs. This is different because before it was putting random entries in, that Is substituting what I input for something else.

[Marelco]

Still nothing in the App store for an update.  Is it different for iPhone vs. iPod?

[JamesMorton]

Nohng bere

[Riomonty]

I didn’t get a notification either & couldn’t find app in App Store, I went back in on Fitbit history for the last time I updated it & it said ‘update’ just did it & I can now log food again😀

Sent from my iPad

[Riomonty]

Update it again as that is what I had to do & it seems to be working fine now

Sent from my iPad

[scadawizard]

I downloaded the update and it seems to be working fine. Could a few of
you try to test the share function? If I try to share my sleep data with
my daughter to a chat window it seems to stall. I select share, then share
elsewhere, then ICHAT, At this point I just want to see if it's me or
something else.

Thank you for finally getting the food logging to work properly.

Thanks in advance.

[YP07]

Thank goodness it’s working again

Sent from my iPhone

[Riomonty]

Go into update history & update from there, that’s what I did as nothing was showing up in updates for me

Sent from my iPad

[Morven1999]

When will the update happen please!! It’s getting annoying now I just want to use my Fitbit properly 

[Itsme_ws]

I am having a few issues with the charge 2  ... with the tracker syncing my heart rate from the tracker to the app IOS11.4.1 ...  it just shows  __ resting heart beat, also the issues adding food  are ongoing,

I have had problems with the bluetooth connection but this seems to be resolved at the minute. This is becoming a nuisance as I have only had this 2 weeks ... I updated from the Alta HR I am really disappointed, I have purchased 5 fitbits in total,  4 for my family and 1 for myself.