Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[LucyLu1103]

I have installed the update and am still having the same issues. 

[ACG]

Here is the fix:

We are aware of an issue which is causing irregularities with food logging on iOS 2.53. 
https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/m-p/2825777#M87620

[ACG]

Awsome,

@Lissylocket

Here is the fix for other people to see. 

https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/m-p/2825777#M87620

[GrammyVita]

Looks like the update worked … so far

[SunsetRunner]

Working for me.

FYI. Users may need to 'refresh' the App Store to update to Fitbit 2.53.1.

[mapleleaf56]

Because of this screw up by Fitbit I have lost 2 days of logged information...

To say I’m not a happy camper is an understatement.. 

for the money I have spent on Fitbit products I expect better...

very disapointed ...

[MikeSainz]

Hi everyone, I have the update installed and still experience the problem.

[LucyLu1103]

App had another update and now it works. 

[MikeSainz]

Thanks a lot! Just updated and now it works!

[Dom311]

Update seems to be working. Food logging back in action!

[Dru123]

Food logging still not working after updating rebooting etc

[fireweeds]

Hahaha! 😄

Sent from my iPhone

[Justgetmoving20]

Hi, I don't see 2.53.1 as an available update on the app store - latest I can see is the one with the issues (2.53) and I'm still having errors logging food on the iPhone app.

[KatyW]

Nope

[Loukar]

I’ve updated to 2.53.1 and

Custom foods still disappear on the app just after they get logged and they don’t transfer to the food log on the website at all.

[M1chael]

The update is working well for me. It's nice to have food logging back! Thanks for sorting this out.

[Bekahllama]

The update doesn’t appear in the App Store for iPhone.  Now what?

[BOTTA]

Thank you Fitbit for finally fixing the bug in your update. Next time keep us informed of what you are doing and what is the cause. “We’re looking in to this” is not enough for a whole week! I don’t know if the onslaught of p*ss*d off customers this weekend finally lit a fire under the update crew but it’s working now. Again, thanks.

[Tannistha]

The update/ updates are not available in the App store yet. I am from europe.

please verify the availability.

[Sue50]

Typical what an absolute pain

Sent from my iPad