Issues with food input on iOS 2.53

[KateFitbit]

Update 7/19/2018: This issue is now resolved, please ensure your app is updated if you still experiencing this issue. We appreciate everyone's patience and cooperation as we worked on a fix. I'll be closing this for further reports. If you are experiencing any new issues with food logging, please start a new thread.

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Update 7/18/2018: Thanks again everyone for your reports. Glad to hear the update has corrected food logging issues for many.

If you are still experiencing this issue, we would love to investigate further. The following would help our team review:  

• • Are you already updated to 2.53.1? 
  • What is the OS version that you are running on your iPhone?  
  • What food database are you using?(See Account>Advanced Settings>Food Database).
  • What language are you using the app in? 
  • What foods are you trying to log? 
  • What specific interaction are you doing that is not working? (Adding, editing, deleting, scanning).
  • What time/date did you see the issue? 

We appreciate the additional details. 

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Fitbit Update 07/16/2018: Hey everyone -- We have just released an update to the Fitbit app for iOS, version 2.53.1 which we believe resolves the issues with food logging that have been reported in this thread. Please update to 2.53.1 and let me know of the results so I can quickly communicate that to our iOS team.

Again, thank you for your continued patience as we worked to get this resolved ASAP.

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Update 7/15/2018: 

Thanks everyone for your patience on this. We sincerely apologize to anyone who has been affected by this issue and have been working hard to find a fix. We are preparing to roll out an update tomorrow, July 16th to solve the problem. In the meantime, customers can use the food logging feature in the web dashboard: https://www.fitbit.com/foods/log.

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Update 7/14/2018: We do realize this is a critical issue and our team continues to work on the cause and a fix. We don't provide timelines, in case something occurs and it can't be met, but we hope to have a resolution soon. Thank you again for your patience, reports, and cooperation.

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Update 7/13/2018: Hi Everyone - we definitely do hear your reports and frustration on missing and strange food logs. Our engineers are still investigating and I hope to have a resolution shortly. 

While not ideal, you can log on Fitbit.com food log and it will populate on iOS correctly once you sync. You can log it here. We appreciate your cooperation. I'll continue to update this thread as I hear more. 

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Update 7/12/2018: Hi Everyone - thanks again for your reports. We are actively reviewing this issue and I'll continue to update the thread as I hear further. As a workaround you may want to log your food through https://www.fitbit.com/foods/log. As mentioned in @sreid64's post, it will populate the iOS app correctly. Thanks again for your patience and reports. 

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 Update 7/11/2018: Hi Everyone - I've merged a few posts together. We are currently investigating issues with food logging on iOS version 2.53. Please continue to monitor this thread for updates. If this is severely affecting your food logging, you may want to log through Fitbit.com. Thank you very much for your reports and patience as we review. 

[SteveH]

For those who are finding that the updated app is not fixing the food logging issue can you post your findings in the main thread as that's where fitbit are monitoring:

https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

[SteveH]

If the updated app is not fixing the problem for you can you post in the main thread so that fitbit are aware:

https://community.fitbit.com/t5/iOS-App/Issues-with-food-input-on-iOS-2-53/td-p/2825777

[girlrunner]

I cannot get the update so problems still persist - I am in UK. No update available on Apple App store and no "We are cleaning things up for you" message when I open my fitbit App - Your solution does not reach us in UK -.

Moderator Edit: Format + Word choice.

[girlrunner]

Good for you, it's not working for me in UK

[countrybear]

I’m still having issues on iPad. It’s loggin cream cheese and rainbow trout for breakfast when all I had was multigrain toast and coffee. 

[Micky58]

Hi everyone, seems to work again now 👍👍👍

Thank you very much... 

Fit regards

[ClaireV31]

I’m in the UK and it’s worked for me.

[NatiLakomksi]

Looks like it worked for me 🙂 Yay !!!

[Memo80]

for those which is not updating or cant find the update:

delete the fitbit app on your IOS (iphone / ipad) go to app store install it again and you will have the update!!

Moderator Edit: Format.

[EvaDavi]

Works great so far!!! Thank you

[Henry70]

food logging now works

[guitarwoman]

Just to let everyone know, my sleep log became totally crazy when I had to reload the app to get my food tracking working. Took major editing to fix the sleep log. Calling support later.

Sent from my iPhone

Moderator edit: personal info removed

[beckett1]

After updating the app food logging now works again.

Thanks for getting this fixed quickly

Have you ever though about releasing public beta's we could try, this might then have surfaced this issue before a public release?

[DeborahM2]

Hi, My updates haven't worked. It is calculating my calories again. However, when I put my usual food for example: blueberries, it logs its' calories and then I add yogurt & porridge. Yogurt and porridge show up but not blueberries. The first food in put into the food part of the app , does not appear on the list of foods that you have eaten.

[RosennFlorida]

Thank you! My app is logging correctly again!

[holidayrunner]

Seems to be working now. Thank you. 

It was very frustrating for it to be down for so many days.

Glad it seems to be OK now.

[Juliebird40]

Thanks all seems good now 

[Tdot303]

Just did the update and was able to log a food item for the first time in days!!  So far so good... 😊👍🏻

[rsmdonnie]

Still not working for me. And now since Saturday my Fitbit will not sync my steps... very, very frustrating...

[Dru123]

Mine is still not working put food in and it disappears within a second both my I phone and iPad, I did the updates rebooted logged out and back in and did the iOS update that came out last night!